(MENAFN- Khaleej Times) The management called the police after the woman refused to allow hotel staff to clean her room even once during her two-month long stay.It took the intervention of the Dubai Police’s Tourist Security Department to convince an Arab woman to vacate a hotel room after she refused to allow hotel staff to clean her room even once during her two-month long stay.
The elderly woman was reportedly in a state of depression following her husband’s death.
The hotel management called the police who convinced the woman to open the room. The room was found to be “extremely dirty” and the carpet and some furniture in the room were found damaged.
Colonel Mohammed Rashid bin Saree Director of Tourism Security said the department supervises all the 550 hotels and 350 hotel apartments in the emirate in addition to rental car offices that are linked with the department.
He said the majority of the complaints lodged by hotel managements against tourists is related to the ruckus created by families especially those with many children. The department intervenes when parents ignore warnings given by the hotel management.
Other complaints tackled by the department include non-payment of charges. Colonel bin Saree cited the example of a European who failed to pay Dh80000 he owed a hotel in the emirate claiming that he was waiting for someone to transfer money to his account from his homeland. He later confessed that he had no money following which legal action was taken against him.
The department works round the clock to ensure that tourists are comfortable and safe Col bin Saree said. One of the main problems tackled by the department is regarding hotel bookings especially those made on the Internet.
“People use credit cards without getting confirmation and when they arrive here they find that there are no reservations” he said. “These problems arise when hotels are fully booked.”
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