Credit Collections Masterclass: Maximise Your Hidden Profit Centre!
This workshop will enable you to re-define the collections role in your business, giving you the tools and techniques to maximise the potential of this often undervalued and untapped source of profit. Over the 2 days, you will have the opportunity to formulate realistic plans that will radically change your collections function from its being regarded as a back office cost, related to accountancy, to its being proven as a profit centre, more closely related to sales and profitability. It is also an opportunity for you to ensure everyone within your organisation shares a common vision and to relate what they do directly to profitability.
In order to meet the demands of the 21st century, put your credit department right where it belongs: at the heart of your business. Expect to work; expect to contribute to discussions; expect a workshop like you have never seen; and expect to have fun!
Join us today to:
UNDERSTAND the leverage that you have to make profit in an area that is currently seen as a cost to your organisation.
INCREASE the personal impact of each member of the team by focusing their energies on better performance and increased profitability.
INFLUENCE the future culture of your collections floor.
PLAN for strengthening the synergy between the collections team and the rest of the operation.
LEAD your Collections team with your practical action plan.
USE the practical ideas that you will take away for the growth of your business by driving down costs and working more effectively.
ACHIEVE this without capital expenditure!
The focus of Day 1 will be on looking at generating profits from the collection function; re-defining the image of collections and repositioning it within the business.
The focus of Day 2 will be on consolidating the concepts from Day 1 with designing the competitive collections environment. These will be integrated with the whole Collections team from Senior Manager to Collector to ensure better performance and to assure profitability.
About your Course Facilitator:
Your Course Facilitator, with more than 20 years of banking and credit industry experience, has personally delivered world-class training and consultancy around the world. On the international circuit, he has delivered keynote speeches at the World Congress for Collections and Credit Control, and has also written bespoke training programmes for many of the world’s largest banks, designing strategy and ongoing coaching programmes for all levels of staffs.
He has also developed, written, and designed the flagship credit control/collections programme “Advanced Collections”, delivering outstanding results in different cultures all over the world.
Being a Member of the ICM (Institute of Credit Management), he was responsible for running the ground breaking Collections programme “Collect with Confidence” and later for “Professional Collections Skills” and “Advanced Collections Training”.
His worldwide clients include: American Express, Toyota, Virgin Atlantic Airways, UOB Bank Singapore, ING, HSBC, Royal Sun Alliance, Sri Lanka Telecom, Citibank, Maxis Mobile Malaysia, Nynex Cablecomms, Bank of Scotland, and many more...
** All delegates whom register before 30th April 2011 will be entitled to our early-bird discount (subject to first-come-first-serve basis).
Who Should Attend: Senior and Middle Management of Collections and Credit Control Management, Debt Recovery/Collections, Accounts Receivables, Finance, Credit Management, Sales and Marketing, or any executives involved in managing credit control and/or collections and recovery function in the organisation.
Please feel free to contact me for the full program brochure or any further queries you may have.