(MENAFN Press) (EMAILWIRE.COM, October 03, 2012 ) Chicago, Illinois -- There are only a small group of managers in the United States who have achieved the credential of Certified Service Manager, and James Dolbeare, an appliance repair firm owner is one of them.
The Certified Service Manager certification (CSM) was developed by the National Electronic Service Dealers Association (NESDA) to provide a means to measure the knowledge needed and obtained to manage today's advanced service business.
James Dolbeare has taken and passed the comprehensive examination to acquire this certification. Fifty percent of the exam covers general information, including topics such as laws, regulations, customer and employee relations, etc. The other half of the test covers financial management. Areas covered in the exam are business types, quality systems, bankruptcy laws, warranties and risk of liability, employee relations and pay systems, employment laws, subcontractors, interviewing job applicants, and financial management.
Today's consumer products have become quite sophisticated. It takes special skills and continuous training to keep up with new and changing technologies.
Managers that make the effort to maintain the high level excellence necessary to become a certified service manager are proud of their skills and are recognized by their profession.
This certification is strictly voluntary. Only those who possess extraordinary skills in the field of service management will attempt to pass this rigorous testing procedure.
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