(MENAFN Press) Warba Bank, the most recently opened Islamic bank in Kuwait, announced the launch of its call center which is all set to serve its clients and receive their calls 24/7.
The call center, which is highly equipped as per the international standards adopted by global call center systems, implements a strategy that works on developing the expertise and skills of the employees on a regular basis, while enhancing the quality of the services periodically to best serve its clients.
On his part, Chief Retail Banking Officer at Warba Bank, Adnan Salman Al Salem, said, "The call center was launched based on international high-tech standards which support in attending to our clients' needs with quality services. The center works on receiving our clients' calls punctually, and provides them with all the information they need regarding the bank's different products and services. Customers' suggestions and complains are also welcomed and are worked upon swiftly and professionally."
He added, "Our approach is based on understanding the changing needs of our different client segments and promptly serving them with complete confidentiality through our specialized team. Furthermore, we believe that the call center adds to building up trust and fostering bridges with our clients via serving them with the highest quality of fast services and unique products."
Al Salem moreover said, "Every member of the call center is highly trained and owns the International Certificate of Specialized Call Center Programs from 'CariZma Company,' which is approved by its strategic partner 'The Call Center School' in the USA. Hence, Warba Bank's call center offers optimum speed and quality while serving its clients."
Meanwhile, Al Salem commended the efforts of the call center team and ensured the bank's eagerness to present a new concept that is up to the clients' expectations. He emphasized that the call center is an example of the quality call services offered by Warba which has proven itself in a very short time span.
"Warba Bank believes that a high-tech call center is one of the most important elements of a developed bank. The banking industry in Kuwait is witnessing high competition in terms of services and customer communications, thus we strive to offer the best to our customers through effective communication channels."
Clients are encouraged to call the center on 182-5555 to familiarize themselves with the bank's latest products and services, in addition to receiving information on their balance and deposits. Customers can apply for new accounts, credit cards or Murabaha, or even register in the Short Message Service (SMS). The center is also pleased to receive the calls of its investors.