(MENAFN - Emirates News Agency (WAM)) Chief customer care executives, contact center and customer service directors, corporate communication managers, frontline, help desk and call center professionals, online government services directors, solution and service providers, decision makers, consultants and technology providers, academia and researchers, gathered here today for the "10th GCC Government Excellence Services and Quality Customer Care Conference".
Datamatix, organiser of the three-day event, says the growing demand to accelerate innovation in advancing customer care service delivery is crucial in today's fast-paced and global economy. That complexity is generating the urgency in crafting long-term programs across all channels to enable organizations build lasting and profitable relationships with their customers. Fortunately, new technology is transforming the way Customer care can be provisioned. New ways to apply customer analytics, KPI strategies and multiple modes of communication are changing how companies reach new customer and keep existing customers engaged. Customer care emerges as not only a key differentiator between companies but is also fast becoming an invaluable tool to capture new markets and new customers.
The "10th GCC Government Excellence Services and Quality Customer Care Conference" will address the multi-disciplinary needs of customer care and service delivery professionals. The event aims to redefine global customer self-service strategies and solutions, highlight the impact of changing consumer preferences on customer care strategy of Government organizations, ways to measure and deliver improved customer service and how to keep up with the trends in delivering service excellence and leverage up-and-coming technologies to stand out amongst the competition.
The event will enable participants to gain insights about the customer care trends and strategies of 2012 - 2020 and common excellence service language that are managing people and performance. The summit will discuss the government and business organizations global competitiveness KPI strategies of GCC and lay emphasis on strategic approaches and forward-thinking ideas to ensure consistency in transporting responsive customer care service delivery.