Cox Communications working to restore residential email service
Dec 16, 2012 (Daily Press (Menafn - Newport News - McClatchy-Tribune Information Services via COMTEX) --UPDATE: 2:00 p.m. Cox says it is making "progess in our email service restoration efforts." Emma Inman, a spokeswoman for Cox Communications, said the email failure was not a result of hacking or any security breach.
"Through our investigation, we have isolated the cause of the failure to the email system platform which ultimately affected both the primary and secondary failover (back-up) systems. Currently, all incoming messages are queued in our system and we expect to deliver messages to customers on a rolling basis as we bring the systems back online," Inman said.
UPDATE: Sunday, 9:30 a.m.
Emma Inman, a spokeswoman for Cox, said the email outage was part of an issue affecting the company's customers across the East Coast. She said teams were working through the night to restore service but didn't have a time estimate when service would be restored.
Inman said she didn't have specific information as to what was causing the problem with email service. "Our tech-ops team is investigating," she said.
"We realize this is an inconvenience and we're working as fast as we can to resolve the issue," she said.
UPDATE: Sunday, 9:10 a.m.
Cox Communications continues to have widespread outages in its email service. Hampton Roads customers remain without email, and media outlets in the Roanoke region are also reporting outages.
Saturday, Dec. 15, 3:12 p.m.:
Cox Communications Virginia is experiencing an outage with its residential email service, which affects customers throughout Hampton Roads and the state, a spokeswoman said.
"We're hopeful that by the evening it will be restored," said Emma Inman, director of public affairs.
Residents reported a loss in email service Friday night. Customers can still send mail through Outlook Express or another email client, but incoming messages are not available, Inman said,
The messages are being stored and will be available as soon as the service is fully operational, she said.
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