Convergys Named Contact Centre Team of the Year at North East Contact Centre Awards
Nov 13, 2012 (Menafn - M2 PRESSWIRE via COMTEX) --Cincinnati and Newcastle, U.K. -- Convergys Corporation CVG, a global leader in customer management, received the Contact Centre Team of the Year Award at the 2012 North East Contact Centre Awards ceremony, held on Friday, 9th November at the Rainton Meadows Arena.
The award specifically recognizes the work of the Human Resources and Recruitment team at the Convergys Newcastle site. "We are extremely proud to be acknowledged as a role model among the contact centres in the region," said Helge Tonnesen, Convergys Newcastle site leader. "Our leadership team is seasoned, experienced, and committed to finding top talent to meet the various needs of our company's clients."
Additionally, Convergys was first runner-up for Outsourced Contact Centre of the Year.
"Wow! This is absolutely amazing," said Marife Zamora, Convergys managing director AsiaPac and EMEA. "We are extremely proud of all of you."
The Convergys Newcastle site will celebrate its 20th anniversary in 2013.
Tyne and Wear Development Company organises the North East Contact Centre Awards to celebrate the success of one of the region's leading industries and to recognise and reward the achievements of employees who make North East contact centres among the best in the world.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
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(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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