(MENAFN - Khaleej Times) Passengers who have any complaints against stale food served to them during their train journey can now just contact a toll-free number and their grievance will be solved in a jiffy or at least before they reach their destination.
The railways which increased the train meal prices last month have launched a nationwide, centralised call centre dedicated to food-related issues. The number, 1800-111-321, will be operational all days between 7am and 10pm. The moment it receives any complaint from a passenger about food quality, quantity, overcharging, etc, it will contact the catering manager of the vendor on board the train to fix the problem during the course of the journey itself.
The railways have also formed local squads to carry out surprise checks on trains for catering and cleanliness-related issues to see that the system works perfectly.
Railway Minister Pawan Kumar Bansal had also announced in New Delhi on Wednesday that the railways might also come up with its first food-testing laboratory so that complaints of quality and hygiene could be checked.
The railways will soon award new catering contracts for serving food on premium trains like Rajdhanis, Shatabdis and Durontos.
As per the revised norms, every catering vendor will have to operate out of modern, state-of-the-art base kitchens from major stations. The aim is to come up with around 250 such base kitchens across India.