(MENAFN - Arab News) As part of its expansion plans, Kanoo Travel recently opened its state-of-the-art, bespoke and world-class corporate services center at the Kanoo Group building, Karama, Dubai. Mishal Kanoo, deputy chairman of the Kanoo Group, graced the opening of the new call center.
The inauguration was attended by senior Kanoo executives and partners from leading carriers and hospitality industries, with other key management representatives.
Sunil D'souza, regional travel director of Kanoo Travel, said, "As a market leader in the Gulf region, we have been constantly investing in our people, technology and as part of our expansion and growth strategies we have invested heavily in the state-of-the-art contact center. Our objective is to meet and exceed our consumer expectations."
He added: "As our growth is propelling ahead with double digit trajectory, we needed to increase our capacity and at the same time we needed to upgrade our call center capabilities to global standards so that we could lead ahead of the pack. This technological move will progress our growth tremendously in the coming years, keeping all our stake-holders happy and satisfied for the years to come."
The new call center is equipped with advance technology that meets international standards. It offers customers with comprehensive travel solutions under one roof. It comes with tremendous technical capabilities like round-the-clock service delivery mode with metrics to measure every element of business; array of management reports for clients to measure, maintain or regulate travel spends; carbon offset programs for footprints created by travelers/companies; and emergency services that look at providing travelers safe exit in terms of any disaster - traveler tracking and disaster.
Kanoo Travel has been the pioneer of the Gulf's travel industry since its inception in 1935 and boasts its largest portfolio of corporate clients in the region.