(MENAFN- Jordan Times) Queries addressed to the Civil Services Bureau (CSB) topped the list of more than 300,000 enquiries the National Call Centre (NCC) handled during the first half of 2012, the Ministry of Information and Communications Technology said Saturday.
A majority of the 323,879 enquiries the NCC tackled during the first six months of this year were from citizens asking about the status of their applications at the Civil Service Bureau, according to a source at the ministry.
Inquiries about traffic violations and tickets in the Greater Amman Municipality (GAM) area came second on the list, followed by queries about compulsory subscription in the Social Security Corporation (SSC), the source said.
Complaints addressed to the complaints management unit at the Ministry of Public Sector Reform came fourth on the list, followed by inquiries about pensions from the SSC, appointments at the CSB, how to obtain security clearance, tenders extended by GAM, optional subscription in the SSC and lump sum compensation from the SSC.
"The number of queries the NCC is receiving is on the rise and is expected to increase further in the near future as more Jordanians become aware of the centre's services," added the source, who preferred to remain unnamed.
According to the ministry, the centre tackled 55,438 inquiries in June, 53,989 in May, 44,103 in April, 45,257 in March, 74,922 in February and 50,170 in January.
The ministry announced last week that the public will soon be able to address queries regarding the Income and Sales Tax Department to the NCC, adding that it was in the process of linking the NCC, which receives complaints and inquiries about government services, with the tax department.
The NCC is directly connected with liaison officers at the country's ministries and public agencies and can be reached at 065008080 from 8:00am until 8:00pm Saturday through Thursday and from 12:00pm until 5:00pm on Fridays and holidays.
Complaints and suggestions, either in Arabic or in English, can also be sent via e-mail to www.ncc@goj.gov.jo or via SMS to 94444, according to the centre's website.
Each complaint is assigned a number, which is sent via SMS to whomever filed it so that they can follow up on it.
Once the complaint is addressed, the person who lodged it will receive an SMS informing them that the issue was resolved.
Under the system, once a public entity receives a complaint it has a maximum of 14 days to respond, specify the steps it will take to address the issue and give a time frame for its resolution.
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