Computers, Communication, and Information Technology have become an integral part of our daily lives. In return personnel services expenses have increased, whether those offered by the public or private sectors, as well as wasting time and effort in following up the long and complex transactions.

Thus the importance of the concept of eGovernment and its applications to provide convenient solutions for the delivery of efficient public services, cut expenses, and to improve the business environment which will have a positive growth of this sector. It’s the duty of both public and private sectors to participate in making the concept of eGovernment a success story which will help in promoting the investment opportunities in Syria.

In this context, Business and Development for conferences and exhibitions is organizing the 2nd National Conference of eGovernment in Syria under the patronage of the Syrian Minister of Communications and Technology Dr. Imad Sabouni, and with the support of Automata4 Group it will be held on 8–9 June 2008 at le Meridian Hotel - Damascus.

Objectives:

- Vision: It must be coherent with achievable goals. There is a need for key performance indicators to measure progress.

- Approach to delivery: The driving force behind the eGovernment project should be the need for improving quality of services, increased ease of use and customer care.

- Customer-centric delivery of services: The design and channels used should suit the needs of the customer (the public). It is imperative to collaborate and have an active partnership with the private sector and learn from business about customer service.

- Society outreach: The eGovernment project has to be marketed to government employees, the public and even outside Syria.

- Technology: Standards must be established for uniformity of services and in accordance with international ones.

- Security: Systems must be secure to ensure continuous availability of services and protection of information.

- Cyber laws: Laws should be developed according to the needs of e-governing. The process has to be gradual, but the laws must comply with international guidelines developed under the United Nations.<