(MENAFN- The Peninsula) The Peninsula
Outstanding staff across the Hamad Medical Corporation's (HMC) were recognised during the eighth annual Stars of Excellence awards ceremony, for their contribution to healthcare improvement.
Minister of Public HealthH E Dr Hanan Mohammed Al Kuwari graced the Stars of Excellence awards ceremony held recently.
HMC's Nesma'ak customer service program was the winner of the Managing Director's Special Award and the Star of Excellence Award in the Patient Experience category. Nesma'ak, which was launched in 2016, aims to provide patients and the public with excellent service across all HMC customer touchpoints, such as the call centre, website, and in-hospital helpdesk queries. It also aims to offer patients an easy and effective way to ask questions, address concerns, and provide comments about the care they have received.
Dr Hanan said, 'This award ceremony is an important opportunity to honour staff who demonstrate outstanding dedication to HMC's vision of delivering the safest, most effective, and most compassionate care to each and every one of our patients. These awards are a tangible example of the collective commitment to make patient care the best that it can be by encouraging innovation and ensuring patients' needs are at the heart of everything we do, and every decision we make.
Out of a total of 480 healthcare improvement projects submitted by employees from across HMC, 28 submissions received awards for achievements in the categories of health, education, and research. The ceremony was organized by HMC's Center for Patient Experience and Staff Engagement (CPESE).
A number of awards were presented in the health category. The ‘Collaborative Approach to Weaning' project, which won the Clinical Practice Star of Excellence Award, detailed a program that saw the successful weaning (gradual reduction) of patients reliant on assisted breathing apparatus, such as mechanical ventilation and tracheostomy (breathing) tubes so that they could lead more independent and better quality lives.
The ‘Fight Sepsis using the Bundle' project, which was implemented in all suspected sepsis patients at the Enaya Specialized Care Center, won the Quality and Patient Safety Star of Excellence Award. Implementation of the project successfully reduced the number of complications and deaths resulting from sepsis - a life-threatening condition that arises when the body's response to infection causes injury to its own tissues and organs.
In addition, the ‘Healthcare Coordination Service - Improving Access to Effective Care' project received the Collaborative Achievement Star of Excellence Award for improved Ambulance Service information and process management, while the ‘Automation of HMC Warehouses through Oracle E-Business Suite' project won the Operational Performance Star of Excellence for improved supply chain and warehouse management.
In the Education Award category, the Star of Excellence Award went to the ‘Transformation and Maturation of Trauma Care in Qatar' project for improving trauma and critical care capability at HMC, while the Star of Excellence Award in the Research category went to the ‘Novel Biomarker for Early Detection of Dementia' project, which focuses on research around a simple eye test as an indicator in the early diagnosis of dementia.
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