(MENAFN- The Peninsula) The Peninsula
Qatar Foundation for Social Work (QFSW) yesterday inaugurated the call centre and hotline of the Protection and Social Rehabilitation Center (Aman) to receive social protection calls or advisory, legal and psychological services.
The centre will receive all incoming calls on the hotline (919) by qualified cadres on the mechanisms to deal with incoming communications and support, and reporting complaints of cases of domestic violence against the target groups of women and children.
QFSW also signed a memorandum of understanding with the Ministry of Transport and Communications for a period of three years aims at enhancing cooperation between the two sides, supporting the civil society organisations working under the umbrella of the foundation, developing and activating its role in the society, facilitating the exchange of information between the foundation and the ministry, and the implementation of joint projects.
The MoU was signed by CEO of Qatar Foundation for Social Work, Amal Abdullatif Al Mannai, and Assistant Under-Secretary for Information Technology at the Ministry of Transport and Communications, Hassan Jassim Al Sayyed, in the presence of the Minister of Transport and Communication H E Jassim bin Saif Al Sulaiti, Minister of Public Health H E Dr Hanan Mohamed Al Kuwari, Director-General of Public Security Staff H E Major General Saad bin Jassim Al Khulaifi and Chairperson of Qatar foundation for Social Work, Munira bint Nasser Al Misnad.
The call centre and hotline will provide an advanced service for receiving social protection applications or legal and psychological counselling services. It aims to meet the needs of target groups of women and children, ensure the operation of hotlines and support in professional ways, and enhance the skills of specialised and highly skilled personnel in monitoring the initial indicators of diagnosis, monitoring statistics accurately, recording the necessary data and answering inquiries.
In addition, the call centre represents the link between Aman clients and the social, psychological or legal specialists. It receives dozens of calls daily and sometimes reaches hundreds per day, ranging from requests for protection, counselling and guidance.
Al Mannai said the foundation has formed a team for crisis communication to deal with the affected cases and provide psychological and material support after imposing the siege. Al Mannai noted that the number of affected citizens of the four siege countries reached 421 cases. They have been supported by various means, including psychological and family counselling, rehabilitation, housing and material aid, in cooperation with the relevant authorities, stressing that the centres of the foundation continue to provide services without change, discrimination or interruption.
Al Mannai expressed pleasure to inaugurate the call centre of Aman, and praised the active and constructive partnership with the public and private sectors to enhance the complementary relationship that achieves the national vision of Qatar, noting that Ihsan and Shafallah centres will witness similar events in the near future.
CEO of Aman, Mansour Al Saadi, announced several future projects that will contribute to the development of the services provided by the centre to its target groups. He explained that the call centre contributes to the realisation of the vision and message of (Aman) in promoting the protection and social rehabilitation of women and children through the hotline and e-reception service and access service, through which it can provide any assistance or advice. Al Saadi noted that the hotline 919 was re-launched around the clock after the Gulf crisis and the increase of those affected by the siege.
In press statements, Director-General of Public Security Staff Major General H E Saad bin Jassim Al Khulaifi highlighted the cooperation and coordination between the Ministry of Interior and Qatar Foundation for Social Welfare in all fields.
Al Khulaifi said the launch of the call centre and hotline reflects the cooperation between the QFSW and the Ministry of Interior represented by the Community Police Department and the Central Operations Department at the National Command Center.
The call centre will receive complaints from citizens and residents regarding domestic violence on the target groups of women and children, which was previously received by the Central Operations Department through emergency service (999).
He noted that the Central Operations Department provided all means of support to the foundation for the establishment of the call centre and hotline with its latest security systems to respond to any emergency and provide security and safety for citizens and residents in Qatar.
For his part, Director of the Central Operations Department at the Ministry of Interior Brig. Said Hassan Al Mazrouei praised the launch of the call centre and hotline (919) to receive all calls related to cases of domestic violence, which will reduce the number of calls received by the emergency service (999) by 20%.
He said that the Central Operations Department has held several coordination meetings with QFSW in order to introduce the way to receive and classify communications, communicate with the caller and other vital matters that contributed to the speedy launch of the centre, noting a coordination between the Department and the call centre in order to train the staff on how to deal with complaints.
Meanwhile, Assistant Director of the Community Police Department Col. Sultan Mohammed Al Kaabi said that there is continuous cooperation and coordination between the Ministry of Interior represented by the Community Police Department and Aman through the Department's competence to build and strengthen partnerships with various state institutions to address negative social problems and phenomena, in order to achieves the security and safety of the community. Al Kaabi noted joint programmes, mechanisms and activities which contribute to the achievement of desired objectives of both parties.
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