(MENAFN- Muscat Daily) Muscat- Airlines and travel operators in Oman have started informing customers of the new baggage rule announced by the Oman Airports Management Company (OAMC).
The new rule aims to aid faster pickups, reduce baggage jams and provide a hassle-free experience.
Passengers will not be allowed to check in round and irregular-shaped luggage items wrapped in blanket, linen or tied with ropes at Muscat, Sohar and Salalah airports from September 1, OAMC announced on Sunday.
M Mehmood, general manager, Al Hashar Travels said, 'We have been sendings SMSes and calling customers since we read about the change in baggage rule. But if there are people who turn up at the airport unknowingly and are with family, the airport authorities should be considerate to them.'
Emdad Bachchu, MD of Akash Yatra said, 'We are aware of the change in baggage rule and are trying our best to inform our customers to prevent any inconvenience at the airports.'
An official from OAMC said that they have got in touch with the Ministry of Foreign Affairs (MoFA) to spread the message. 'We are communicating with MoFA to spread the message through different channels. The message has been issued in six languages like Hindi, Urdu, Malayalam, Bengali, Nepali and English in addition to Arabic. MoFA will communicate the message through official channels.'
An official from Air India said, 'We are circulating the message through social media, notices and SMSes.'
Sharuka Wickrama Adittiya, country manager for SriLankan Airlines said that most passengers would get to know of the change.
'Majority of the passengers come through travel agents, operators and consultants. We are hopeful that they help us circulate the message to travellers as we have limited interaction with the passengers directly.'
The new rule is applicable to all passengers, regardless of the airline, cabin class or destination, OAMC said.
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