Qatar- NBK reiterates service commitment

(MENAFN- Gulf Times) Nasser Bin Khaled Automobiles, the authorised general distributor of Mercedes-Benz in Qatar, has said that the company is continuing to deliver its services and maintenance as usual, and assured customers that spare parts are available without being affected by the blockade on the country.
NBK Automobiles again reiterates its commitment to provide the highest standards of customer service, as per the Mercedes-Benz values and motto 'the Best or Nothing, the company asserted in a statement yesterday.
The company has made arrangements for the availability of parts through alternative routes directly from Daimler to meet all the necessary technical demands without any delay and without any compromise on quality and excellence.
Sheikh Faleh bin Nawaf al-Thani, operations director - auto at Nasser Bin Khaled Holding said: 'We are pleased to announce the continuation of maintenance service and the availability of spare parts to all commercial, personal vehicles and trucks without any delay. We always strive to deliver the highest standards of quality and service and find suitable solutions to all our customers to have their requests met as usual. During the period of blockade, we were able not only to meet, but also exceed our customers' expectations, ensuring they enjoy the peace of mind.
He said 'Nasser Bin Khaled Automobiles is always devoted to Qatar, its wise leadership and to our national values. That's why we are importing all our items directly, for our customers to experience seamless service.
Nasser Bin Khaled Automobiles operates a wealth of services to assist customers including a 24-hour service helpline to attend to vehicle related emergencies. In addition to regular maintenance services, it offers Mercedes-Benz Service Solutions allowing customers to purchase maintenance services as per their needs, over the chosen duration and mileage, at a convenient price.
It covers the cost of parts, labour and operational fluids needed and is valid for passenger cars, as well as commercial vehicles and trucks.
Other service packages include best maintenance for commercial vehicles, which has a fixed cost that allows customers to know exactly how much the maintenance of his vehicle will cost over a period of years. This helps manage any future cost implications due to natural wear and tear, as well as avoid any impact based on inflation of maintenance costs.

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