ITIL Awareness Online Training by ezCertifications
The ITIL Awareness online training is a 4 hour course that has been designed for participants who need a basic awareness programs on ITIL as opposed to the full ITIL Foundation course.
This non-certificate course has been designed for IT professionals, business executives and their staff who need a brief overview and awareness of ITIL concepts. This self-paced online structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL / ITSM viability in their organization.
Curriculum
Course Introduction
Service Management as a Practice
Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Technology and Architecture
Competence and Training
Exam Preparation Guide
Contact ezCertifications for more details!
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