(MENAFN) Oman Telecommunications Co. (Omantel) launched a technician training program to its contracted network technicians.
Furthermore, the program is the extension of the ETQAN (etiquette, transparency, quality, appearance and network) program.
The program focuses on three main areas; customer service, business ethics and technical skills to offer an enhanced customer experience in-line with the firm's new plan.
On the other hand, the objectives of the training are to build a customer-centric mindset through role-playing activities and recognize regional culture.
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