Qatar- Ooredoo: Queue Management Solution reduces customers' waiting time

Date

1/24/2016 9:49:29 PM

(MENAFN- The Peninsula)

Doha: Ooredoo has announced plans to continue its transformation of customer experience in its shops by introducing new smart solutions to give customers more control over their accounts and greater access to a full range of products and services.

One of Ooredoo’s most successful recent innovations has been the launch of the Ooredoo Smart Queue Management Solution which brings in a new experience in managing customer traffic in Ooredoo shops.

The solution enables customers to be served quickly by taking a Queue Token via the Ooredoo App before arriving at the Ooredoo shop. It also allows users to see the number of waiting people in any shop.

Ooredoo will have a special queuing process for Al Nokhba customers to offer extra rewards for the company’s high-end customer base.

With the Ooredoo App customers can find the nearest shop from their current location choose the shop they want and time to visit from their mobile or smart device and then turn up at the selected time saving time and ensuring a fast and effective appointment.

First introduced as a pilot in Ooredoo’s Airport Road and Landmark shops the digital innovation has proven so popular – and has been so successful in reducing customer waiting time – that it led the company to roll out the new solution in shops across the country. The app has been developed as part of the company’s vision to have a fully digital paperless and Smart Queue Management Solution in Ooredoo shops. Ooredoo will educate customers to utilise the queue feature via the app in Ooredoo shops to ensure quicker and more effective future visits.

Fatima Sultan Al Kuwari Director Community and Public Relations Ooredoo said: “Ooredoo is moving towards being one of the leading companies in delivering the best customer experience. “A big part of that is introducing solutions that empower people and enable them to control their experience in-store.

“Feedback on the Ooredoo Digital Queuing service has been very positive so we see this as the next big step in all Ooredoo shops.”

As well as the in-store revamp Ooredoo plans an overhaul of its website streamlining product pages and services to enhance the experience and ensure all customers fully understand the services available for them.

Ooredoo is the first company in the region to integrate a self-service queuing option into its mobile app and customers can choose the branch they want to visit and the time they want to meet an Ooredoo adviser saving time and ensuing a fast and effective appointment.

To make life easier for customers when they book appointments via the app they will receive a photo confirmation on their mobile device. Customers can scan it when they arrive at their selected Ooredoo shop and will receive an SMS when an Ooredoo adviser is ready to meet them.

The mobile app is available for free download on iTunes Store (iOS) and Google Play (Android). Customers can also visit www.ooredoo.qa for details.

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