UAE- Ministry of Interior launches instant messaging service

1/10/2016 3:34:34 AM

(MENAFN- Emirates News Agency (WAM))

ABU DHABI 10th January 2016 (WAM) -- The Smart Government Programme at the Ministry of Interior MoI has launched an Instant Messaging Service as a part of the new design of the MoI UAE App for smart phones.

The initiative is aimed to further promote effective communication with customers by answering their inquiries and receiving their suggestions observations and complaints regarding the smart e-services.

Providing this service through the Smart Government Programme at the Ministry of Interior falls in line with the ministry's commitment to implement innovative smart government initiatives that provide futuristic solutions to overcome challenges streamline the delivery of customers' transactions and achieve their satisfaction. This service allows users to rearrange services according to their priorities personal interests and preferences.

Lt. Colonel Faisal Mohammed Al Shimmari Executive Director of the MoI's Smart Government Programme said "The instant messaging service provides special features for people with special needs. Information displayed on the screen is rendered in synthesised speech output that describes the application's content for visually impaired people. It also includes colour changing features to enable colour-blind people to identify colours in order to facilitate reading."

The application content is available in both Arabic and English.

WAM/AAMIR/Moran

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