UAE- Make sure spare parts match product advises DED

(MENAFN- Khaleej Times)Tips > Ensure that spare parts match the product by comparing model number and serial codes

> Seek assistance from experts

> If you are shopping online match your product's requirements with the parts on offer

> Ensure that parts comply with approved specifications and standards in the country

When buying spare parts for a particular product consumers must ensure that they are genuine parts the Department of Economic Development - Dubai (DED) has said.

When consumers are not sure if the spare parts match the product they must consult dealers or experts. This will help avoid complications arising out of spare parts that don't match the products a top DED official said.

Ayman Al Falasi senior director of consumers complaints section said: "We received many complaints from consumers about spare parts purchased from online portals or trade stores that didn't match their products. In many cases the consumers purchased the spare parts without checking the product's serial number."

He said many consumers fixed parts that were not compatible with their products which resulted in damage to the products. "Sometimes the trader has to order spare parts from outside the country based on requests submitted by consumers. When consumers don't specify the product's serial number traders cannot be held responsible for spare parts that don't match" said Al Falasi.

Complaints & Responses

Calculations gone wrong: A consumer bought a sophisticated calculator with specific features from a shop but on using it realised that it did not match the requirements of his university. He sought the help of Consumer Complaint Section of DED to help him get the gadget replaced. The Consumer Complaints Section contacted both parties and asked the shopkeeper to replace the calculator with another one as per the features required by the complainant.

Oversight online: A consumer complained to the Consumer Complaints Section that he had placed an order to buy a smart phone from a website but was shocked when he found the phone he received was a used one. The section communicated with the owner of the website but the latter informed that the ad on their website clearly mentioned that it was a used phone so it was the consumer's fault as he did not read the ad carefully.The section checked the ad online which stated that they were selling a used phone and informed the complainant about his fault.

Remittance money stuck: A man claimed that he remitted a sum of money to a recipient in another country yet he was shocked when he found out that the recipient did not receive the remittance. He said he contacted the money exchange office several times but to no avail.

The Consumer Complaints Section contacted the person in charge at the exchange who told the section officers that the sender had provided wrong information of the recipient. He said this made it difficult for the recipient to collect the money as the name in his ID card and the name given by the sender did not match. Consequently the complainant was told to visit any branch of the money exchange company to update the informa-tion about the recipient.

Salah Al Deberky