(MENAFN- Gulf Times) Qatar National Convention Centre (QNCC) has received an 87% customer satisfaction rating in a survey conducted recently among its international and regional clients for the first half of 2015.
Moreover, the QNCC team received appreciation letters from the majority of clients they served between January and June, highlighting specific areas of excellence and appreciation.
QNCC managed 179 events between January and June for global, regional and internal clients. The survey indicated that customers rated QNCC as either outstanding or excellent in terms of hospitality, cleanliness, customer service and the overall experience.
When compared to similar venues, QNCC was rated excellent and the overall evaluation of its capabilities in terms IT facilities and response to IT requirements was also excellent. In addition, the venue was rated excellent and outstanding in terms of its capabilities for meeting client expectations.
Customer appreciation letters are valued by QNCC's team as they "inspire a great work ethic and commitment to all projects, regardless of their size". QNCC recently received such a letter from the United Nations Office on Drugs and Crime (UNODC) regarding the 13th United Nations Congress on Crime Prevention and Criminal Justice.
In the letter, UNODC lauded the venue's staff for performing their duties in a committed and responsible manner, personally enhancing the successful servicing of the conference. In addition, UNODC recognised that the hard work of the QNCC staff supported high-level delegates, including heads of state and government, as well as other participants and United Nations staff, in the effective exercise of their functions.
Saleh Johar al-Mohamed, chief operating officer at Amlak, which operates QNCC, said: "As a venue management organisation that proudly supports Qatar's National Vision, our aim is to ensure that QNCC is the venue of choice for regional and global forums and events. The appreciation letters that we receive, as well as conducting surveys among our valued customers, give us unique insights that enable our team to create an invaluable experience for customers and visitors alike."
Ken Jamieson, general manager of QNCC, added: "The venue has managed events ranging from intimate meetings to global conferences, and we are thrilled with the results of our survey, which reinforces to our team that their tireless efforts, long hours and good humour have yielded positive results. While an 87% customer satisfaction rating was extremely positive, we are paying a great deal of attention to the other 13%, as we consider and value all our customer inputs and continuously adopt consistent development of our facility and human capital."
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