(MENAFN- Gulf Times) Qatar Islamic Bank (QIB) has introduced a bank-wide e-learning programme to increase awareness about operational risks, the bank said in a statement.
All bank employees were required to study and pass the exam at the end of the course. To complement the e-learning initiative, classroom training courses on operational risk management have been organised for all branch employees.
Operational risk training was also an integral part of the induction training programme each new QIB employee went through during his/ her first weeks at the bank.
The training programmes go hand in hand with QIB's strategy to train its employees and to support and promote their capabilities and develop a sound risk-management culture, the statement said.
It added, "This should enable QIB to stay abreast of all requirements and directives issued by regulatory authorities, and to keep up with constantly evolving international banking legislations, an increasing number of banking products and higher customers' expectations."
QIB chief risk officer Rakesh Sanghvi said branch employees are the first line of defence in QIB against operational risk.
"Operational risk management is at the heart of the bank's strategy given
its contribution, when implemented with proper care and professionalism, to improving employees' performance, reassuring customers and shareholders, and helping QIB meets its objectives and mitigates inherent risks.
"This strategy was the focal point of the training courses, a combination of theoretical explanation and practical application addressing all activities related to daily branch operations and ties with other QIB departments," Sanghvi said.
QIB head of human capital group Khalefa al-Mesalam said, "QIB invests in its human resources by implementing training programmes, which are fundamental to enrich employees' skills and capabilities, and offer them the necessary knowledge to meet the banking sector requirements. The operational risk programme is one of a series of training programmes that was carried out to enhance employees' efficiency, achieve top performance levels, and limit operational risks."
Addressing the topic of operational risks is becoming increasingly important amid the fast-paced development and growth of Islamic Banking Services and their reliance on technology. Within this context, QIB has outlined a strategy for all the employees to be able to recognise operational risks to mitigate them and protect the bank and its customers, the statement also said.
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