(MENAFN- Khaleej Times) A toddler was on top of the list of "lost items" found and returned by the Dubai Road and Transport Authority (RTA) call centre. The child was found and returned by a taxi rider upon returning from the Dubai Mall to a hotel. RTA has urged passengers to keep their taxi receipts as it facilitates locating their lost items quickly.
The call centre at RTA received 2,683,993 calls last year. The response time of 20 seconds per call covered 80 per cent of these incoming calls; which indicates that 2,106,252 calls have been responded to within the targeted time. The centre has also received 51,239 reports about lost and found items highlighted by the reunion of a young baby forgotten by family member in a taxicab. During the past year, the centre processed 20,244 transactions, and Madinati reports topped 19,772 reports.
"The rising number of incoming telephone calls handled by the call centre (8009090) is indicative of the interaction between the centre and RTA customers whose inquiries, suggestions, complaints and other requests are well attended to. It also reflects the diversity of services provided by the RTA to the public," said Ahmed Mahboob, Director of Customers Service at the RTA.
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