(MENAFN- Khaleej Times) Dewa adopts the latest international technologies that contribute to providing fast high-quality services to achieve customers satisfaction and happiness.
Dubai — The Dubai Electricity and Water Authority (Dewa) has asked customers to make sure there are no leaks in their internal water systems to avoid waste and prevent excessive costs.
Dewa is promoting this message to provide services to the highest standards of efficiency and reliability the authority said in a Press release which also stated that its systems can discover faults in external connections before the meters.
The authority said a customer sent a thank you note to Dewa praising its efforts and customer care. Dewa’s customer service had contacted him when the invoicing system registered an irregular increase in the customer’s monthly bill before the customer himself noticing.
The customer then used a specialised technician to examine the internal connections where a leak was found and repaired. This limited water wastage and reduced his monthly bill.
Executive vice-president of Customer Relations at Dewa Abdullah Al Hajri urged customers to have their electrical and water connections regularly checked by specialists and also to check for any unjustified increase in the monthly bill.
He noted that Dewa adopts the latest international technologies that contribute to providing fast high-quality services to achieve customers’ satisfaction and happiness. “The Dewa seeks to meet the expectations of its customers through innovative ways and tools to enhance the quality of services based on the highest standards of efficiency and reliability” said Al Hajri.
“We apply the latest international technical solutions that are consistent in content and objectives with the Government of Dubai’s focus on adopting innovative approaches to delivering smart services that bring satisfaction and happiness to customers.
This helps achieve the Dubai Plan 2021 to establish Dubai as a smart integrated connected and sustainable city.”
Dewa has launched three smart initiatives to implement the Smart Dubai initiative launched by His Highness Shaikh Mohammed bin Rashid Al Maktoum Vice-President and Prime Minister of the UAE and Ruler of Dubai to transform Dubai into the smartest city in the world.
These initiatives include smart applications for fast service connectivity quick response through instant re-connectivity of electricity and rationalising consumption by using smart meters to achieve happiness of citizens and residents and support sustainability of resources.
The Dewa plans to install 200000 meters for new subscriptions and replace all the mechanical and electromechanical meters in the next five years.