(MENAFN- Emirates News Agency (WAM)) Emirates General Petroleum Corporation, Emarat, have said that in 2014, its Retail Training team organised 349 training sessions for front-line staff whose work requires direct and constant contact with customers.
Abdulla Hassan Al Noman, Senior Manager Retail Operations in Emarat, said that the training programmes aim to enhance the capabilities of employees and develope their skills and technical abilities. "The programmes also aim to motivate workers and enhance their know-how to provide customers with quality service, increase the level of their satisfaction, maintain competitiveness and improve effectiveness," Al Noman said.
The Retail Sales Department is responsible for managing daily operations at service stations and other facilities, including fuel, convenience stores, Bakeria, car wash, and Lube Express.
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