(MENAFN- The Peninsula) QNB has won two prestigious awards, "Best Customer Experience - Overall Bank in Qatar", and "Best Customer Experience - Overall Branch in Qatar" from Ethos Integrated Solutions.
The awards were delivered during the 10th Annual Customer Experience Benchmarking Index awards ceremony for retail banks and exchange houses throughout the GCC, recently held in Dubai.
The Customer Experience Benchmarking Index 2014 (CEBI 2014) is the most extensive customer experience benchmarking study in the GCC; its aim is to provide the retail banking industry with a methodology of benchmarking their products and services against the competition to drive constant improvement.
Commenting on this, Heba Al Tamimi, QNB Group GM Retail said: "These prestigious awards reflect our commitment to deliver the highest level of customer service. We continue to finding innovative, creative and compelling new ways to engage with customers in a fast and efficient way."
Ethos Integrated Solutions use professional researchers to focus on real life scenarios of a prospective customer using the bank and exchange house services, by visiting and testing the service provided in its customer delivery channels namely branches, call centre and online. The studies, which were conducted between May and November of this year, are based on evaluating four key variables of service provision: "reliability, responsiveness, assurance, and empathy".
QNB Group currently operates in more than 26 countries across 3 continents. The bank was recently recognised as "The Best Bank in The Middle East" by Euromoney Magazine.
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