(MENAFN- Muscat Daily) Omantel said on Tuesday that it was investigating the cause of the technical fault which affected its services on Monday. The fault had resulted in total interruption of mobile services and partial interruption of fixed and Internet services.
The company has said that all services were restored the same day.
Talal Said al Mamari CEO Omantel said 'Our network experienced an exceptional technical fault that impacted our mobile fixed and Internet services. An immediate diagnosis was carried out by the Network Operations Center and Emergency Team to resolve the fault. We were able to fully restore our services on the same day without the need to rely on other networks or 'national roaming'.
'Now that our services are fully restored our efforts are focused on investigating the cause of this incident to enable us avoid similar incidents in the future.'
Such faults are experienced by operators across the world Mamari said.
'However the challenge was that it occurred in one of the network elements that was sending conflicting data in huge volumes and the real reason was not identifiable. To ensure fast restoration of services a decision was taken to isolate this element from the network as a quick remedy.'
Commenting on the time taken to restore the services Mamari said that the restoration protocols required gradual isolation of a number of network elements by following preventive measures and technical requirements to ensure that no further complexities occurred until the affected network element was identified. 'We would like to express our sincere apologies to customers for the inconvenience caused by this incident. We want to assure our commitment to provide quality telecom services throughout the sultanate' he added.
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