Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Oman- TRA report shows 25 rise in telecom subscriber complaints  Join our daily free Newsletter

MENAFN - Muscat Daily - 04/09/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) The Telecommunication Regulatory Authority (TRA) has registered an increase in subscriber complaints against service providing firms with the number seeing a 25 per cent rise in 2013 from 2012 and a massive 277 per cent since 2011.

The complaints have steadily risen over the past three years from 31 in 2011 to 93 in 2012 and 117 in 2013. TRA in its 2013 annual report attributes this rise to increased consumer rights awareness and the launch of its call centre last year. As high as 93 per cent of the total 117 complaints registered in 2013 had been made by individual subscribers.

Maximum complaints “ 70.9 per cent or 83 from the total 117 “ were against Omantel in 2013; 26.5 per cent (31) were against Nawras the report says. There was one complaint each against Injaz Samatel and Renna.

The report says that most complaints were over mobile services (65 per cent) followed by those about Internet services (30 per cent).

The year 2013 registered 76 complaints about poor mobile services. The figures were 53 in 2012 and 11 in 2011. Over Internet services there were 35 complaints in 2013 24 in 2012 and six in 2011.

Complaints about fixed line services have dropped to six in 2013 from 16 in2012 and seven the previous year.

Billing and payment issues were the most reported (42 per cent) followed by complaints about connection (23 per cent) others (19 per cent) and networks (16 per cent).

Muscat topped with 44 per cent of the total complaints followed by North Batinah and Dakhliyah (both 14 per cent) Dhahirah eight per cent and South Sharqiyah seven per cent.

The authority stated that of all the complaints received 68 per cent of them have been resolved within the year 2013. 'Due to different nature of the complaints decisions on 32 per cent were still not taken and are being resolved' it said.

Meanwhile a Quality of Service (QoS) audit undertaken by TRA in 2013 has shown that mobile broadband coverage is good in Muscat but is found to be deficient outside the capital for both Nawras and Omantel.

The exercise also found that data performance levels are in line with the respective technology however mobile broadband customer experience could be enhanced by further optimising the operator's Inter-System strategy where by inter technology strategy is applied by the service provider in its mobile cellular network where multiple technologies are working in tandem to deliver a particular service.<


 


Muscat Daily




  MENA News Headlines
 Aug 29 2016 - Middle East's Leading Supplier of Aggregates and Asphalt Chooses ORION ERP Suite to Consolidate its Country OperationsMENAFN Press
(MENAFN Press) After the recent acquisition of six companies in the United Arab Emirates, Oman and Qatar, Middle East's leading supplier of aggregates and asphalt has chosen 3i Infotech's flagship ...

 Aug 29 2016 - New report defines world-class apprenticeships as those rooted in sector skills, knowledge and progression to employmentMENAFN Press
(MENAFN Press) A new report has been released in the Middle East from the University of Derby, supported by Pearson, which looks at some of the world's most heralded apprenticeship systems. The ...

 Aug 29 2016 - New report defines world-class apprenticeships as those rooted in sector skills, knowledge and progression to employmentMENAFN Press
(MENAFN Press) A new report has been released in the Middle East from the University of Derby, supported by Pearson, which looks at some of the world's most heralded apprenticeship systems. The ...

 Aug 29 2016 - New report defines world-class apprenticeships as those rooted in sector skills, knowledge and progression to employmentMENAFN Press
(MENAFN Press) A new report has been released in the Middle East from the University of Derby, supported by Pearson, which looks at some of the world's most heralded apprenticeship systems. The ...

 Aug 29 2016 - Trend Micro 1H Security Roundup Report Showcases Evolution of Ransomware and BEC ScamsMENAFN Press
(MENAFN Press) Dubai, United Arab Emirates As Trend Micro predicted, 2016 has proven to be a year of online extortion through various malicious attack methods. Trend Micro Incorporated (TYO: 4704; ...

 Aug 29 2016 - Learningonline.xyz Supports UN Global Goals for Quality Education with its Online TESOL Program for Language TeachersMENAFN Press
(MENAFN Press) Learningonline.xyz Supports UN Global Goals for Quality Education with its Online TESOL Program for Language Teachers The Global Goals for Quality Education are vital for the ...

 Aug 29 2016 - UN's Ban Ki Moon urged to listen to Northern Provincial Council leaders & not to Colombo based MP's: Tamils for ObamaMENAFN Press
(MENAFN Press) UN's Ban Ki Moon urged to listen to Northern Provincial Council leaders & not to Colombo based MP's: Tamils for Obama NEW YORK, USA, August 29, 2016 /EINPresswire.com/ -- Tamils ...

 Aug 29 2016 - Industrial Robotic Software Market - Structure, Size, Trends, Analysis and Outlook 2016-2022MENAFN Press
(MENAFN Press) Industrial Robotic Software Market - Structure, Size, Trends, Analysis and Outlook 2016-2022 Robotic software is an important component of industrial robotic system and plays a core ...

 Aug 29 2016 - Sonbranch Music Releases Restored, Delivering Music of Healing and Comfort to Those Who Are HurtingMENAFN Press
(MENAFN Press) Sonbranch Music Releases Restored, Delivering Music of Healing and Comfort to Those Who Are Hurting ORANGE COUNTY, CA, UNITED STATES, August 28, 2016 /EINPresswire.com/ -- Sonbranch ...

 Aug 29 2016 - Indagem Tech Launches Indiegogo Campaign to Fund Mobile Security Lost-Item Tracker SystemMENAFN Press
(MENAFN Press) Indagem Tech Launches Indiegogo Campaign to Fund Mobile Security Lost-Item Tracker System UMS HomeShield Monitoring anything UMS HomeShield Track anything UMS HomeShield Smart ...

more...


 





Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help