Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

TRA report shows 25 rise in telecom subscriber complaints  Join our daily free Newsletter

MENAFN - Muscat Daily - 04/09/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) The Telecommunication Regulatory Authority (TRA) has registered an increase in subscriber complaints against service providing firms with the number seeing a 25 per cent rise in 2013 from 2012 and a massive 277 per cent since 2011.

The complaints have steadily risen over the past three years from 31 in 2011 to 93 in 2012 and 117 in 2013. TRA in its 2013 annual report attributes this rise to increased consumer rights awareness and the launch of its call centre last year. As high as 93 per cent of the total 117 complaints registered in 2013 had been made by individual subscribers.

Maximum complaints “ 70.9 per cent or 83 from the total 117 “ were against Omantel in 2013; 26.5 per cent (31) were against Nawras the report says. There was one complaint each against Injaz Samatel and Renna.

The report says that most complaints were over mobile services (65 per cent) followed by those about Internet services (30 per cent).

The year 2013 registered 76 complaints about poor mobile services. The figures were 53 in 2012 and 11 in 2011. Over Internet services there were 35 complaints in 2013 24 in 2012 and six in 2011.

Complaints about fixed line services have dropped to six in 2013 from 16 in 2012 and seven the previous year.

Billing and payment issues were the most reported (42 per cent) followed by complaints about connection (23 per cent) others (19 per cent) and networks (16 per cent).

Muscat topped with 44 per cent of the total complaints followed by North Batinah and Dakhliyah (both 14 per cent) Dhahirah eight per cent and South Sharqiyah seven per cent.

The authority stated that of all the complaints received 68 per cent of them have been resolved within the year 2013. 'Due to different nature of the complaints decisions on 32 per cent were still not taken and are being resolved' it said.

Meanwhile a Quality of Service (QoS) audit undertaken by TRA in 2013 has shown that mobile broadband coverage is good in Muscat but is found to be deficient outside the capital for both Nawras and Omantel.

The exercise also found that data performance levels are in line with the respective technology however mobile broadband customer experience could be enhanced by further optimising the operator's Inter-System strategy where by inter technology strategy is applied by the service provider in its mobile cellular network where multiple technologies are working in tandem to deliver a particular service.<


 


Muscat Daily




  MENA News Headlines
 Sep 1 2015 - Saudi- Short circuit caused Aramco fire 3 Canadians among deadArab News
(MENAFN - Arab News) ALKHOBAR: A short circuit involving a transformer in the basement of the residential complex of Saudi Aramco resulted in the fire on Sunday according to a preliminary probe. The ...

 Sep 1 2015 - Saudi- Why top women won't contest civic electionsArab News
(MENAFN - Arab News) JEDDAH: A number of prominent Saudi women have cited several reasons for not running as candidates in the upcoming municipal elections. Some of them are an alleged lack of ...

 Sep 1 2015 - Car Bomb Hits Libya's TripoliQatar News Agency
(MENAFN - Qatar News Agency) A car bomb exploded in the Thahra area of central Libyan capital Tripoli on Monday.One person was injured in the blast and a number of cars parked nearby were damaged. ...

 Sep 1 2015 - The Syrian conundrumArab News
(MENAFN - Arab News) This is with reference to the article 'Ousting Assad must to defeat Daesh' (Aug. 31) by Hassan Barari. Saudi Arabia has been calling for the removal of Bashar Assad since the ...

 Sep 1 2015 - Israeli Naval Forces Fire on Gaza FishermenQatar News Agency
(MENAFN - Qatar News Agency) Israeli naval forces opened fire on Palestinian fishing boat off the coast of Gaza City on Tuesday morning. The fishermen came under fire as they were sailing off the ...

 Sep 1 2015 - Saudi- Power politicsArab News
(MENAFN - Arab News) I read with interest the article 'Justice done to death' (Aug. 31) by Neil Berry. I have started to believe that laws are meant only to rein in the masses worldwide. People like ...

 Sep 1 2015 - Qatar- QTA Awarded Best Arab Government Tourism AuthorityQatar News Agency
(MENAFN - Qatar News Agency) Qatar Tourism Authority (QTA) Monday announced receiving the award of "Best Arab tourist governmental body" for 2015, and granted by the Arab Center for Media tourism, ...

 Sep 1 2015 - Tortured alive or poisoned to death: The suffering of stray dogs in EgyptDaily News Egypt
(MENAFN - Daily News Egypt) They were born believing the streets are their home. No matter how unsafe home is, they don't have anywhere else to go to, it's where they belong. Even if that means ...

 Sep 1 2015 - Egypt- The witches and wizards of the Patient Support Team: A new approach for charity eventsDaily News Egypt
(MENAFN - Daily News Egypt) If you are a Harry Potter fan living in Egypt, you will almost certainly have heard about the Harry Potter Experience organised by the Patient Support Team (PST). Last ...

 Sep 1 2015 - The industrialisation of reconciliation: Iran, Saudi Arabia and ISDaily News Egypt
(MENAFN - Daily News Egypt) came across a curious news item the other day on Reuters about an industrial development project in Saudi Arabia, and it rang a few bells. The plan is to build a "new ...

more...


 






Google

Click to Apply

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help