(MENAFN - Muscat Daily) National Bank of Oman (NBO) has scored a hat-trick at the Banker Middle East Product Awards Oman in recognition of its ability to deliver exceptional levels of customer service across the breadth of its operations.
Ahmed al Musalmi chief executive officer of NBO was presented with the awards for 'Best Customer Service' 'Best Call Centre' and 'Best Premium Banking' during a ceremony at the bank's head office in Muscat.
The Banker Middle East Product Awards acknowledge the most successful innovative and forward-thinking financial services institutions in the region and are voted on by the magazine's readers.
According to a press release on Tuesday NBO was recognised for its exceptional standards of customer service the outstanding responsiveness of its call centre and the tailor-made solutions of its Sadara wealth management and private banking division. In particular the bank was commended for its commitment to consistently enhance the customer experience through new product and service innovations.
Musalmi said 'National Bank of Oman recognises that customers are the bedrock of our business which is why we put so much of our time and resources into serving them with the highest standards of professionalism. To win three awards from the prestigious Banker Middle East magazine is a tremendous honour and is testament to the commitment and dedication of our talented team. We are a bank that does not rest on its laurels however and we will use these awards as inspiration to continue finding new areas for improvement to ensure we deliver a superior customer experience each and every time a customer interacts with National Bank of Oman.'
NBO's Sadara wealth management and private banking has established itself as the sultanate's leading premium wealth management institution. Clients have immediate access to range of services and a dedicated relationship manager. They also benefit from the privacy of Sadara lounges at selected branches preferential rates on a range of products access to market-leading investment and insurance products in addition to brokerage services and exclusive credit cards.