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An enhanced online shop offering from du to offer elevated customer experience and convenience  Join our daily free Newsletter

MENAFN Press - 17/08/2014
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(MENAFN Press) In line with its commitment to serve customers in innovative ways, du has launched an improved online shop experience, shop.du.ae, which offers greater functionality than before. Through the online shop, customers can browse and review du's products in in detail, in both English and Arabic. The shop also features exclusive offers that give du's online customers the best deals available and is compatible with all device platforms such as iOS, Android, Windows and Blackberry. Business customers will be able to enjoy the enhanced online shop next month.

New purchases will be delivered for free anywhere in the UAE, either the same day if ordered before 12pm, or the next day if the order is placed after 12pm or on Friday. Customers can track their order online in real time and can also view all products previously ordered. Payment can be made either online through credit card, or by cash or credit card upon delivery.

Jawad Shaikh, Executive Vice President, Digital Business, du, said: "We have listened to our customers' feedback and know that convenience, ease of use and value for money is very important. Their feedback has been reflected in the design of our online shop, which is very easy to use and offers complete flexibility “ our customers can buy online 24/7 and receive their delivery at the time and location that is most convenient to them. We have also reserved some of our best offers for our online customers that provide them with exceptional value. This is the start of a programme of improvements through which we will continue to enhance our customers' online experience."

du was recently named the Best Customer Experience Management Brand at the 3rd Annual CEM in Telecoms Middle East Summit, during which Osman Sultan, CEO, du, was announced at Customer Experience Champion of the Year.


About du
We opened for business in 2006. We offer mobile and fixed telephony, broadband connectivity and IPTV services to individuals, homes and businesses. We also provide carrier services for businesses and satellite up/downlink services for TV broadcasters. As a rapidly-growing enterprise, we have a team of experts working to enhance and expand our bouquet of service offerings. Our people come from over 60 countries - we mirror the rich cultural diversity of our nation, while being able to serve our customers in a variety of languages.We remain committed to providing fulfilling opportunities for quality talent in a cosmopolitan working environment. By the end of Q1 2014, more than 7.5 million individual customers and over 80,000 businesses have chosen to use our services. In 2013 we were awarded the Dubai Chamber CSR Label for the second year in recognition of our continuing commitment to CSR best practice and the Small Energy Award “ Golden Category at Emirates Energy Award for our LEED platinum-certified Fujairah retail shop. We were also awarded with the Premier Plan Best Business Service commsMEA awards in 2013 and the award Best Cloud Provider for Datamena at Telecom Review Industry Awards.du is 39.5 percent owned by Emirates Investment Authority, 20.08 percent by Mubadala Development Company PJSC, 19.5 percent by Emirates Communications and Technology LLC and the remaining stake by public shareholders. du is listed on the Dubai Financial Market (DFM) and trades under the name 'du'.For further information, please contact: Saugat ChatterjeePublic Relations Manager Brand & CommunicationsduMobile: 971 55 9367045Email: saugat.chatterjee@du.aeReka SepsyLeoComm PRTel: 971 4 367 6154 Mobile: 971 55 220 68 20Fax: 971 4 367 2615Email:reka.sepsy@leocommpr.com

 


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