Quotes: US MENA   Enter Symbol: NewsLetter: Search: advanced

Mystery of the missing towels Muscathotels say clue lies in guests' baggage  Join our daily free Newsletter

MENAFN - Muscat Daily - 17/06/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) It's a common practice to pick up souvenirs from hotels and sometimes, the easiest ones to pick are the towels.

Hotels in Muscat too have reported that their towels are going missing, as guests decide to pack them in along with their belongings when they check out. Mostly, it's from the poolsides and health facilities that they go missing. For some hotels, it's a serious issue that needs intervention; others are not complaining as they call it a way of indirect brand promotion.

A five star property in Muscat recently saw 400 towels go missing in a month. ''The hotel management posted a notice for members of its health club, and issued towel cards which the guests get back upon returning used towels at the reception,'' said a member of the club.

It's the same story in other hotels, too. Rebecca Platt, director of communications, Shangri-La's Barr al Jissah Resort & Spa, said, ''We do have towels going missing from our bedrooms and our pool areas. However, as we have three hotels as part of the Shangri-La resort, the number that we have to replace is quite low for a resort of our size.'' According to Rebecca, ''approximately 60-100 towels go missing in a month which averages to only around 20-30 per hotel''. 

This issue is more common in leisure hotels than in business hotels, said Nicole Bassit, marketing communications manager, Grand Hyatt Muscat.

''Towels missing from hotel guest rooms is very regular. In the case of our hotel, we see 20 to 25 towels missing per month. The fact is, hotels and resorts which have their logos either imprinted or embroidered on the towels have a higher chance of them being taken as a souvenir. Other common items that go missing are soap dishes, bedside clocks, shoehorns, hangers, bathrobes, wine bottle openers and cocktail napkins.''

Such items being taken away by guests is nothing new for Markus Iseli, general manager, The Chedi, Muscat, a hotelier for 30 years.

''It's nothing new to me that small high-end items such as amenities, towels, robes and so forth are collected by our guests. At The Chedi, Muscat our sophisticated clientele is quite refined and well-travelled. Our facilities are exclusively reserved for in-house guests and health club members, offering ultimate privacy and exclusivity. Being open to public and day users can also be one of the reasons why some hotels experience higher volumes of missing items such as towels.''

He adds, ''Providing luxurious bathroom amenities in all of our room categories for guests to enjoy and plush towels is part of The Chedi, Muscat experience. However, the type of clientele that we welcome usually doesn't carry away hotel property. And if so, collectable items such as towels are factored into our operating cost and we consider it as free advertisement and marketing in the home country of our cherished gu


 






  MENA News Headlines
 Jul 23 2014 - Majid Al Futtaim posts USD3.5b H1 revenuesMENAFN
(MENAFN) Dubai-based shopping mall developer Majid Al Futtaim (MAF) posted a 14 percent growth in the first-half revenues, citing growing earnings across its business units, Emirates 24/7 ...

 Jul 23 2014 - Bahrain's BCFC profit up 13 percent in H1MENAFN
(MENAFN) Bahrain Commercial Facilities Company (BCFC) saw a 13 percent rise in consolidated net profit at USD19.1 million in the first half of the current year compared to USD16.88 million in the ...

 Jul 23 2014 - Asian, Western firms to invest in UAE's oilfieldsMENAFN
(MENAFN) Asian and western firms plan to help operate the UAE's biggest oilfields after a deal with oil majors expired this year, according to Arabian Business.A final decision on the winning firms ...

 Jul 23 2014 - Dubai's Arenco awards Chinese firms two contractsMENAFN
(MENAFN) China State Construction Engineering Co (CSCEC), the Asian superpower's third largest construction firm, has been awarded two contracts from Dubai-based based developer Arenco Real Estate to ...

 Jul 23 2014 - Kuwait- All must work to encourage youth to be creative productive: AmirArab Times
(MENAFN - Arab Times) WAIT CITY July 21 (KUNA): His Highness the Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah received Monday at Seif Palace the top ten winners of Al-Mubader Youth-Support and Small ...

 Jul 23 2014 - Female thief caught red-handed at Grand MosqueArab News
(MENAFN - Arab News) A female pickpocket was caught at the Grand Mosque in Makkah with more than SR100000 in cash gold mobile phones and women's bags an online paper reported.Field teams working with ...

 Jul 23 2014 - UAE's Just Falafel to expand in OmanMENAFN
(MENAFN) UAE-based food operator Just Falafel said it plans to expand in Oman in a deal to open 10 new outlets, according to Arabian Business.The new stores will be distributed in several places ...

 Jul 23 2014 - Africas oil amp gas sector continues to show substantial growth despite regulatory uncertaintyMENAFN Press
(MENAFN Press) JOHANNESBURG South-Africa July 23 2014/African Press Organization (APO)/ -- The challenges facing oil & gas companies operating in Africa continue to be diverse and numerous fuelled by ...

 Jul 23 2014 - Central African republic sanctions draw attention recomendationMENAFN Press
(MENAFN Press) NEW YORK July 23 2014/African Press Organization (APO)/ -- On 21 July 2014 the Security Council Committee established pursuant to resolution 2127 (2013) concerning the Central African ...

 Jul 23 2014 - Switzerland commits a further CHF 500000 to fight Ebola epidemic in West AfricaMENAFN Press
(MENAFN Press) BERN Switzerland July 23 2014/African Press Organization (APO)/ -- The SDC is allocating CHF 500000 to support Médecins Sans Frontières-Switzerland (MSF-Suisse) in its work to combat ...

more...


 






Google

menafn.com

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

IPO News
Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

US Markets Details

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Investment Game
Economic Calendar
Financial Glossary

My MENAFN
Portfolio Tracker

Voting

Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2000 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help