Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Oman- Mystery of the missing towels Muscathotels say clue lies in guests' baggage  Join our daily free Newsletter

MENAFN - Muscat Daily - 17/06/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) It's a common practice to pick up souvenirs from hotels and sometimes, the easiest ones to pick are the towels.

Hotels in Muscat too have reported that their towels are going missing, as guests decide to pack them in along with their belongings when they check out. Mostly, it's from the poolsides and health facilities that they go missing. For some hotels, it's a serious issue that needs intervention; others are not complaining as they call it a way of indirect brand promotion.

A five star property in Muscat recently saw 400 towels go missing in a month. ''The hotel management posted a notice for members of its health club, and issued towel cards which the guests get back upon returning used towels at the reception,'' said a member of the club.

It's the same story in other hotels, too. Rebecca Platt, director of communications, Shangri-La's Barr al Jissah Resort & Spa, said, ''We do have towels going missing from our bedrooms and our pool areas. However, as we have three hotels as part of the Shangri-La resort, the number that we have to replace is quite low for a resort of our size.'' According to Rebecca, ''approximately 60-100 towels go missing in a month which averages to only around 20-30 per hotel''. 

This issue is more common in leisure hotels than in business hotels, said Nicole Bassit, marketing communications manager, Grand Hyatt Muscat.

''Towels missing from tel guest rooms is very regular. In the case of our hotel, we see 20 to 25 towels missing per month. The fact is, hotels and resorts which have their logos either imprinted or embroidered on the towels have a higher chance of them being taken as a souvenir. Other common items that go missing are soap dishes, bedside clocks, shoehorns, hangers, bathrobes, wine bottle openers and cocktail napkins.''

Such items being taken away by guests is nothing new for Markus Iseli, general manager, The Chedi, Muscat, a hotelier for 30 years.

''It's nothing new to me that small high-end items such as amenities, towels, robes and so forth are collected by our guests. At The Chedi, Muscat our sophisticated clientele is quite refined and well-travelled. Our facilities are exclusively reserved for in-house guests and health club members, offering ultimate privacy and exclusivity. Being open to public and day users can also be one of the reasons why some hotels experience higher volumes of missing items such as towels.''

He adds, ''Providing luxurious bathroom amenities in all of our room categories for guests to enjoy and plush towels is part of The Chedi, Muscat experience. However, the type of clientele that we welcome usually doesn't carry away hotel property. And if so, collectable items such as towels are factored into our operating cost and we consider it as free advertisement and marketing in the home country of our cherished gu


 


Muscat Daily




  MENA News Headlines
 May 29 2016 - Turkey- Erdogan slams US 'support' for Syrian Kurdish groupsThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) President Recep Tayyip Erdogan condemned on Saturday what he called the United States’ “support” for Syrian Kurdish groups the PYD and YPG. ...

 May 29 2016 - Iraq anti-Daesh operation leaves civilians trappedThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) Civilians who have fled Fallujah in recent days said they were exposed to random shelling by the Iraqi air forces as they left the city. Following a harsh ...

 May 29 2016 - 40,000 Syrian families flee Daesh attacks on AleppoThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) The Daesh terrorist group’s attacks on Aleppo’s Azaz district have forced 40,000 families to flee their homes, a humanitarian relief official ...

 May 29 2016 - Turkey- UNHCR worried about 165,000 displaced near Syrian townThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) The UNHCR on Saturday expressed acute concern about nearly 165,000 displaced persons massing near a town in northern Syria. In a written statement, the UN's ...

 May 29 2016 - Mavi Marmara victims commemorated in TurkeyThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) About 200 people gathered Sunday outside Israel’s embassy in Turkey's capital to mark the sixth anniversary of the deadly attack on the Gaza-bound Mavi ...

 May 29 2016 - Artillery, air operations 'kill 40 Daesh' in SyriaThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) Turkish military sources on Sunday said a total of 40 Daesh terrorists were killed in northern Syria during an operation by the Turkish Armed Forces and the ...

 May 29 2016 - Hundreds attend funeral of Palestinian killed by IsraelThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) Hundreds of Palestinians on Saturday attended the funeral of a youth who was controversially killed by an Israeli soldier two months ago. Large crowds ...

 May 29 2016 - UN: Syrian regime blocked 60 pct of aid convoys in MayThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) The Syrian regime has allowed only 14 out of 35 UN aid convoys in May, a senior UN official said. “Deliberate interference and restrictions by the ...

 May 29 2016 - UN: 700 migrants feared dead in Mediterranean shipwrecksSaudi Press Agency
(MENAFN - Saudi Press Agency) POZZALLO, Italy, Sha'ban 22, 1437, May 29, 2016, SPA -- The UN refugee agency said over 700 migrants are feared dead in three Mediterranean Sea shipwrecks south of ...

 May 29 2016 - Saudi- Jordanian monarch dissolves parliament, names new premierSaudi Press Agency
(MENAFN - Saudi Press Agency) Amman, Sha'ban 22, 1437, May 29, 2016, SPA -- Jordanian King Abdullah II dissolved parliament on Sunday, dpa reported. A royal decree, carried by state television, ...

more...


 





Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help