Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Mystery of the missing towels Muscathotels say clue lies in guests' baggage  Join our daily free Newsletter

MENAFN - Muscat Daily - 17/06/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) It's a common practice to pick up souvenirs from hotels and sometimes, the easiest ones to pick are the towels.

Hotels in Muscat too have reported that their towels are going missing, as guests decide to pack them in along with their belongings when they check out. Mostly, it's from the poolsides and health facilities that they go missing. For some hotels, it's a serious issue that needs intervention; others are not complaining as they call it a way of indirect brand promotion.

A five star property in Muscat recently saw 400 towels go missing in a month. ''The hotel management posted a notice for members of its health club, and issued towel cards which the guests get back upon returning used towels at the reception,'' said a member of the club.

It's the same story in other hotels, too. Rebecca Platt, director of communications, Shangri-La's Barr al Jissah Resort & Spa, said, ''We do have towels going missing from our bedrooms and our pool areas. However, as we have three hotels as part of the Shangri-La resort, the number that we have to replace is quite low for a resort of our size.'' According to Rebecca, ''approximately 60-100 towels go missing in a month which averages to only around 20-30 per hotel''. 

This issue is more common in leisure hotels than in business hotels, said Nicole Bassit, marketing communications manager, Grand Hyatt Muscat.

''Towels missing from hotel guest rooms is very regular. In the case of our hotel, we see 20 to 25 towels missing per month. The fact is, hotels and resorts which have their logos either imprinted or embroidered on the towels have a higher chance of them being taken as a souvenir. Other common items that go missing are soap dishes, bedside clocks, shoehorns, hangers, bathrobes, wine bottle openers and cocktail napkins.''

Such items being taken away by guests is nothing new for Markus Iseli, general manager, The Chedi, Muscat, a hotelier for 30 years.

''It's nothing new to me that small high-end items such as amenities, towels, robes and so forth are collected by our guests. At The Chedi, Muscat our sophisticated clientele is quite refined and well-travelled. Our facilities are exclusively reserved for in-house guests and health club members, offering ultimate privacy and exclusivity. Being open to public and day users can also be one of the reasons why some hotels experience higher volumes of missing items such as towels.''

He adds, ''Providing luxurious bathroom amenities in all of our room categories for guests to enjoy and plush towels is part of The Chedi, Muscat experience. However, the type of clientele that we welcome usually doesn't carry away hotel property. And if so, collectable items such as towels are factored into our operating cost and we consider it as free advertisement and marketing in the home country of our cherished gu


 


Muscat Daily




  MENA News Headlines
 Aug 28 2015 - UAE's DP World profits logs 22 percent growth in H1MENAFN
(MENAFN) Global marine terminal operator DP World declared a surge of 22 percent in its net profit in the first six months, recording USD405 million compared to USD322 million in 2014, plus total ...

 Aug 28 2015 - Oman's fiscal deficit to expand at 12 percent of GDPMENAFN
(MENAFN) Oman's very high economic dependence on gas sector is going to add pressure to the public finance in 2015-16, although it has an ongoing solid economic growth.Meanwhile, the country's fiscal ...

 Aug 28 2015 - Saudi's foreign reserves shrink down 0.5 percent in JulyMENAFN
(MENAFN) The world's largest oil exporter has begun issuing domestic debt aiming at covering part of a budget deficit cause by low oil prices, and the result was that the speed of deterioration in ...

 Aug 28 2015 - UAE cuts September petrol prices as global oil fallsGulf Times
(MENAFN - Gulf Times) The UAE cut petrol and diesel prices by between 8% and 9% for September, the second month during which the Middle Eastern country, Opec's fifth-largest oil producer, removed ...

 Aug 28 2015 - Algeria targets hidden $40bn amid ignored oil-price pleasGulf Times
(MENAFN - Gulf Times) Day and night, trucks trundle the 10 miles from Algiers port to the suburb of Semmar, where workers unload and stack goods that will feed into a vast black market.Merchants pack ...

 Aug 28 2015 - Egypt power choices appease public, but squeeze industryGulf Times
(MENAFN - Gulf Times) Far fewer Egyptians are complaining about the kind of power cuts that fuelled unrest in the past but government energy policies apparently focused on appeasing the public are ...

 Aug 28 2015 - Saudis seek guidance on economy as stocks gyrateGulf Times
(MENAFN - Gulf Times) Saudi plastic surgeon and stock-market investor Sami al-Harki is looking for help.Al-Harki already lost 40% on his shares, but doesn't want to sell before the Saudi government ...

 Aug 28 2015 - US- Short-handed Giants beat CubsGulf Times
(MENAFN - Gulf Times) Joe Bochy, a San Francisco Giants scout, is in town to help evaluate the club on this homestand. Maybe he can turn in a report on his kid brother, Bruce.When you win with a ...

 Aug 28 2015 - Jordan- Rania: Muslims must do more to counter ISGulf Times
(MENAFN - Gulf Times) Queen Rania of Jordan said yesterday that moderate Muslims were not doing enough to fight against IS militants and their "diabolical ideology". Speaking at a major French ...

 Aug 28 2015 - Abbas heats up Palestinian politics in PLO reshuffle bidGulf Times
(MENAFN - Gulf Times) President Mahmoud Abbas is acting to shake up Palestinian politics, with peace talks with Israel in deep freeze and unity efforts with Hamas Islamists who run the Gaza Strip ...

more...


 






Google

Click to Apply

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help