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MENAFN - Muscat Daily - 17/06/2014
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(MENAFN - Muscat Daily) It's a common practice to pick up souvenirs from hotels and sometimes, the easiest ones to pick are the towels.

Hotels in Muscat too have reported that their towels are going missing, as guests decide to pack them in along with their belongings when they check out. Mostly, it's from the poolsides and health facilities that they go missing. For some hotels, it's a serious issue that needs intervention; others are not complaining as they call it a way of indirect brand promotion.

A five star property in Muscat recently saw 400 towels go missing in a month. ''The hotel management posted a notice for members of its health club, and issued towel cards which the guests get back upon returning used towels at the reception,'' said a member of the club.

It's the same story in other hotels, too. Rebecca Platt, director of communications, Shangri-La's Barr al Jissah Resort & Spa, said, ''We do have towels going missing from our bedrooms and our pool areas. However, as we have three hotels as part of the Shangri-La resort, the number that we have to replace is quite low for a resort of our size.'' According to Rebecca, ''approximately 60-100 towels go missing in a month which averages to only around 20-30 per hotel''. 

This issue is more common in leisure hotels than in business hotels, said Nicole Bassit, marketing communications manager, Grand Hyatt Muscat.

''Towels missing from tel guest rooms is very regular. In the case of our hotel, we see 20 to 25 towels missing per month. The fact is, hotels and resorts which have their logos either imprinted or embroidered on the towels have a higher chance of them being taken as a souvenir. Other common items that go missing are soap dishes, bedside clocks, shoehorns, hangers, bathrobes, wine bottle openers and cocktail napkins.''

Such items being taken away by guests is nothing new for Markus Iseli, general manager, The Chedi, Muscat, a hotelier for 30 years.

''It's nothing new to me that small high-end items such as amenities, towels, robes and so forth are collected by our guests. At The Chedi, Muscat our sophisticated clientele is quite refined and well-travelled. Our facilities are exclusively reserved for in-house guests and health club members, offering ultimate privacy and exclusivity. Being open to public and day users can also be one of the reasons why some hotels experience higher volumes of missing items such as towels.''

He adds, ''Providing luxurious bathroom amenities in all of our room categories for guests to enjoy and plush towels is part of The Chedi, Muscat experience. However, the type of clientele that we welcome usually doesn't carry away hotel property. And if so, collectable items such as towels are factored into our operating cost and we consider it as free advertisement and marketing in the home country of our cherished gu


Muscat Daily

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