(MENAFN - Khaleej Times) Etihad airways the national airline of the uae has been honoured for the third consecutive year at the insights middle east call centre awards 2014.
the airline received the ‘best large call centre’ award for its al ain contact centre during a gala ceremony in dubai attended by more than 300 call centre professionals from across the middle east. the centre previously won the ‘best facilities’ title for two years in a row at the insights middle east call centre awards in 2012 and 2013.
peter baumgartner etihad airways’ chief commercial officer said: “our al ain contact centre is a world-class facility and we are extremely proud that the team’s accomplishments have been consistently recognised by the prestigious insights middle east call centre awards.”
he added: “last year alone a record 750000 calls were handled in both arabic and english from the centre’s state-of-the-art premises covering important markets throughout the middle east region.”