Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

India aviation regulator issues guidelines on facilities and courtesies for passengers  Join our daily free Newsletter

MENAFN - Khaleej Times - 30/05/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Khaleej Times) India?s aviation regulator has issued new guidelines to all airlines and airport operators in the country on facilities and courtesies that must be extended by them to the travelling public.

the new circular from the directorate general of civil aviation (dgca) has laid emphasis on standardised passenger complaint redressal and courteous behaviour of airline and airport staff dealing with passengers.

the guidelines said among other things that automated buggies must be provided free of charge for senior citizens expectant mothers and disabled and needy passengers in the terminal building to facilitate their access to boarding gates located beyond reasonable walking distance at all airports having annual aircraft movements of 50000 or more. this facility may be extended to other needy passengers on demand basis free of charge the circular said.

it said that small trolleys must be provided after security check to help passengers carry hand baggage upto the boarding gate.

“airport operator shall adequately display information regarding availability of automated buggies and small trolleys in the terminal building at prominent locations including dos and don’ts regarding the same. this shall also be published on the website of the airport operator” it said.

airlines and airport operators must display the details of their nodal officer and appellate authority in key areas of the airport indicating their names contact number and email addresses. these details have to be also published on their websites and in two national daily newspapers one in english and one in vernacular language at least once a month for the information of the public.

the circular said airlines and airport operators shall ensure that their ground staff engaged in passenger handling extend an extremely polite and courteous behaviour towards the travelling public. they shall render all assistance to facilitate their travel it said. “as all passengers are very important valued and esteemed customers any incident of misdemeanour discourteous behaviour and harassment shall be dealt by the airline/airport operator on top priority basis and shall be reported to the dgca in a prescribed format” it said.

such staff will have to undergo periodic soft skill training for sensitisation courtesy behaviour and procedures for assisting the passengers.

airlines and airport operators have to report to the dgca every month on passenger complaints and any incident of misdemeanour discourteous behaviour and harassment along with details of action taken.

the circular said compliance with the guidelines would be enforced through surveillance done by the dgca and in case of non-compliance the airlines or airport operator shall be liable to penal action.

the circular underlined the need for creating a much more passenger-friendly environment in aviation. “with the expansion of airports distances to check-in counters security hold area and boarding gate have increased manifold requiring passengers to lug their carry-on baggage over long distances” it said.

the dgca noted that most of the stakeholders involved in providing facilities to the passengers at the airport have resorted to outsourcing of services to vendors having high attrition rates resulting in their inability in to provide quality services to the passengers. further the passengers remain mostly unattended after the check-in is completed and till they arrive at the boarding point which has caused an increase in the number of passenger complaints in the recent past.

news?khaleejtimes.com

for more news from khaleej times follow us on facebook at facebook.com/khaleejtimes and on twitter at ?khaleejtimes

follow ?khaleejtimes -->


 


Khaleej Times




  MENA News Headlines
 Jul 7 2015 - Lebanon's VAT tourist refunds increase 7 percent in H1MENAFN
(MENAFN) Lebanon's VAT recompenses to tourists increased by 7 percent in the first half of the year, an indication of a possible rebound for the country's tourism sector, data showed, The Daily Star ...

 Jul 7 2015 - Japan concerned over Yemen's situationKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) Japan expressed deep concern on Monday over the humanitarian situation in Yemen, which the United Nations declared a Level-3 humanitarian emergency last week, the ...

 Jul 7 2015 - Nearly 25,000 foreign fighters in Iraq, Syria - EurojustKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) Chair of Counter-Terrorism Team of the EU body for judicial cooperation (Eurojust) Michele Coninsx on Monday said it is very difficult to estimate the number of ...

 Jul 7 2015 - Serbian embassy announces visa waiver for KuwaitisKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) The Embassy of the Republic of Serbia here announced on Monday a decision to cancel the requirement of entry visa for Kuwaiti nationals willing to travel to the ...

 Jul 7 2015 - Kuwait, Saudi Arabia mull customs hook-upKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) The Kuwaiti-Saudi joint committee on customs cooperation held its fourth meeting on Tuesday to discuss the process to link the electronic systems of the customs ...

 Jul 7 2015 - KRCS organizes iftar banquet for 800 displaced Syrian families in JordanKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) Kuwait Red Crescent Society (KRCS) organized Monday a grand iftar (fast-breaking) banquet for 800 displaced Syrian families in the Jordanian capital Amman.In a ...

 Jul 7 2015 - Kuwait's global moderate approach extolled - Amb.Kuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) Kuwait's Ambassador to Canada Ali Al-Sammak reiterated on Monday Kuwait's moderate approach since its inception, based on the tolerant Islamic law, principles of ...

 Jul 7 2015 - OIC diplomats discuss Kuwait ministerial meeting resolutions implementationKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) Permanent representatives of the Organization of Islamic Cooperation discussed in Jeddah Monday the implementation of resolutions of OIC Foreign Ministers, who ...

 Jul 7 2015 - Three suspects of Sousse resort blast sentenced to imprisonmentKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) Tunisian public prosecutor issued an imprisonment verdict against three persons accused of involvement in a terrorist attack on a hotel in the coastal city of ...

 Jul 7 2015 - Egypt's Academy of Arts awards Kuwaiti Poet Al-Babtain honorary doctorateKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) The Cairo-based Academy of Arts decided to award famous Kuwaiti Poet Abdulaziz Saud Al-Babtain honorary doctorate, announced Monday the Egyptian Ambassador to ...

more...


 






Google

Click to Apply

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help