Quotes: US MENA   Enter Symbol: NewsLetter: Search: advanced

India aviation regulator issues guidelines on facilities and courtesies for passengers  Join our daily free Newsletter

MENAFN - Khaleej Times - 30/05/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Khaleej Times) India?s aviation regulator has issued new guidelines to all airlines and airport operators in the country on facilities and courtesies that must be extended by them to the travelling public.

the new circular from the directorate general of civil aviation (dgca) has laid emphasis on standardised passenger complaint redressal and courteous behaviour of airline and airport staff dealing with passengers.

the guidelines said among other things that automated buggies must be provided free of charge for senior citizens expectant mothers and disabled and needy passengers in the terminal building to facilitate their access to boarding gates located beyond reasonable walking distance at all airports having annual aircraft movements of 50000 or more. this facility may be extended to other needy passengers on demand basis free of charge the circular said.

it said that small trolleys must be provided after security check to help passengers carry hand baggage upto the boarding gate.

“airport operator shall adequately display information regarding availability of automated buggies and small trolleys in the terminal building at prominent locations including dos and don’ts regarding the same. this shall also be published on the website of the airport operator” it said.

airlines and airport operators must display the details of their nodal officer and appellate authority in key areas of the airport indicating their names contact number and email addresses. these details have to be also published on their websites and in two national daily newspapers one in english and one in vernacular language at least once a month for the information of the public.

the circular said airlines and airport operators shall ensure that their ground staff engaged in passenger handling extend an extremely polite and courteous behaviour towards the travelling public. they shall render all assistance to facilitate their travel it said. “as all passengers are very important valued and esteemed customers any incident of misdemeanour discourteous behaviour and harassment shall be dealt by the airline/airport operator on top priority basis and shall be reported to the dgca in a prescribed format” it said.

such staff will have to undergo periodic soft skill training for sensitisation courtesy behaviour and procedures for assisting the passengers.

airlines and airport operators have to report to the dgca every month on passenger complaints and any incident of misdemeanour discourteous behaviour and harassment along with details of action taken.

the circular said compliance with the guidelines would be enforced through surveillance done by the dgca and in case of non-compliance the airlines or airport operator shall be liable to penal action.

the circular underlined the need for creating a much more passenger-friendly environment in aviation. “with the expansion of airports distances to check-in counters security hold area and boarding gate have increased manifold requiring passengers to lug their carry-on baggage over long distances” it said.

the dgca noted that most of the stakeholders involved in providing facilities to the passengers at the airport have resorted to outsourcing of services to vendors having high attrition rates resulting in their inability in to provide quality services to the passengers. further the passengers remain mostly unattended after the check-in is completed and till they arrive at the boarding point which has caused an increase in the number of passenger complaints in the recent past.

news?khaleejtimes.com

for more news from khaleej times follow us on facebook at facebook.com/khaleejtimes and on twitter at ?khaleejtimes

follow ?khaleejtimes -->


 






  MENA News Headlines
 Aug 29 2014 - Mercedes disciplines Rosberg after crashArab News
(MENAFN - Arab News) BRACKLEY England: Formula One team Mercedes has disciplined Nico Rosberg for crashing into teammate Lewis Hamilton during last weekend's Belgian Grand Prix warning the German ...

 Aug 29 2014 - Papua New Guinea volcano erupts locals evacuateArab News
(MENAFN - Arab News) CANBERRA Australia: A volcanic eruption on Papua New Guinea has led to nearby communities being evacuated and some international flights being diverted.The Australian government ...

 Aug 29 2014 - Mother son reunite after 36 yearsArab News
(MENAFN - Arab News) A Yemeni woman 60 was reunited with her son after 36 years said sabq.org electronic newspaper quoting her brother.The son was only three years old when the woman got divorced ...

 Aug 29 2014 - Nurse-doctor ratio higher in govt hospitals: ReportArab News
(MENAFN - Arab News) The ratio of nurses for physicians in the government-run hospitals is double compared to the rate prevailing in private sector hospitals that means two nurses for one physician ...

 Aug 29 2014 - Three months on Umrah pilgrim still missingArab News
(MENAFN - Arab News) An Indian pilgrim from the state of Kerala who came to the Kingdom for Umrah three months ago went missing after wandering outside of his hotel room.Relatives are still looking ...

 Aug 29 2014 - Three jailed for graftArab News
(MENAFN - Arab News) The Eastern Province Municipality official who was accused of amassing SR6.3 million in bribes has been sentenced to 10 years in prison and fined SR1 million.The official had ...

 Aug 29 2014 - Jeddah Riyadh lead in marriage denial casesArab News
(MENAFN - Arab News) Saudi women have filed some 622 "adhl" cases from the beginning of 2013 to date Justice Ministry sources said. "Adhl" is where a woman is denied the right to marry by her ...

 Aug 29 2014 - Young couples revive furniture shop salesArab News
(MENAFN - Arab News) Furniture shops in Jeddah witnessed a rise in young shoppers who are planning to get married during the summer season. According to shop owners sales increased by 90 percent due ...

 Aug 29 2014 - Scientists discover mild cases of MERSArab News
(MENAFN - Arab News) CHICAGO: Fewer than half of Saudi Arabian patients in a study passed the Middle East Respiratory Syndrome virus to household members and many of those who developed secondary ...

 Aug 29 2014 - Massive hair lump removed from patient's stomachArab News
(MENAFN - Arab News) A medical team in Asir successfully removed a massive two-kilogram hair lump from the stomach of a 20-year-old patient.The team headed by Dr. Antoine Nosta operated at Muhayil ...

more...


 






Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

IPO News
Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

US Markets Details

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Investment Game
Economic Calendar
Financial Glossary

My MENAFN
Portfolio Tracker

Voting

Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2000 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help