Quotes: US MENA   Enter Symbol: NewsLetter: Search: advanced

India aviation regulator issues guidelines on facilities and courtesies for passengers  Join our daily free Newsletter

MENAFN - Khaleej Times - 30/05/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Khaleej Times) India?s aviation regulator has issued new guidelines to all airlines and airport operators in the country on facilities and courtesies that must be extended by them to the travelling public.

the new circular from the directorate general of civil aviation (dgca) has laid emphasis on standardised passenger complaint redressal and courteous behaviour of airline and airport staff dealing with passengers.

the guidelines said among other things that automated buggies must be provided free of charge for senior citizens expectant mothers and disabled and needy passengers in the terminal building to facilitate their access to boarding gates located beyond reasonable walking distance at all airports having annual aircraft movements of 50000 or more. this facility may be extended to other needy passengers on demand basis free of charge the circular said.

it said that small trolleys must be provided after security check to help passengers carry hand baggage upto the boarding gate.

“airport operator shall adequately display information regarding availability of automated buggies and small trolleys in the terminal building at prominent locations including dos and don’ts regarding the same. this shall also be published on the website of the airport operator” it said.

airlines and airport operators must display the details of their nodal officer and appellate authority in key areas of the airport indicating their names contact number and email addresses. these details have to be also published on their websites and in two national daily newspapers one in english and one in vernacular language at least once a month for the information of the public.

the circular said airlines and airport operators shall ensure that their ground staff engaged in passenger handling extend an extremely polite and courteous behaviour towards the travelling public. they shall render all assistance to facilitate their travel it said. “as all passengers are very important valued and esteemed customers any incident of misdemeanour discourteous behaviour and harassment shall be dealt by the airline/airport operator on top priority basis and shall be reported to the dgca in a prescribed format” it said.

such staff will have to undergo periodic soft skill training for sensitisation courtesy behaviour and procedures for assisting the passengers.

airlines and airport operators have to report to the dgca every month on passenger complaints and any incident of misdemeanour discourteous behaviour and harassment along with details of action taken.

the circular said compliance with the guidelines would be enforced through surveillance done by the dgca and in case of non-compliance the airlines or airport operator shall be liable to penal action.

the circular underlined the need for creating a much more passenger-friendly environment in aviation. “with the expansion of airports distances to check-in counters security hold area and boarding gate have increased manifold requiring passengers to lug their carry-on baggage over long distances” it said.

the dgca noted that most of the stakeholders involved in providing facilities to the passengers at the airport have resorted to outsourcing of services to vendors having high attrition rates resulting in their inability in to provide quality services to the passengers. further the passengers remain mostly unattended after the check-in is completed and till they arrive at the boarding point which has caused an increase in the number of passenger complaints in the recent past.

news?khaleejtimes.com

for more news from khaleej times follow us on facebook at facebook.com/khaleejtimes and on twitter at ?khaleejtimes

follow ?khaleejtimes -->


 


Khaleej Times




  MENA News Headlines
 Oct 23 2014 - 18m vehicles likely on Saudi roads by year-endArab News
(MENAFN - Arab News) Eighteen million licensed vehicles are likely to be on Saudi roads by the end of this year from 17 million last year according to a study published by Al-Eqtisadiah daily. The ...

 Oct 23 2014 - Saudi Aramco, Chinese Sepco sign dealMENAFN
(MENAFN) Saudi Aramco announced it has signed a contract with a Chinese group for a project to help expand the capacity of the main gas pipeline across Saudi Arabia, in a project that aims to improve ...

 Oct 23 2014 - Qatar Digital Library launchedThe Peninsula
(MENAFN - The Peninsula) Over half a million pages of archives and manuscripts on the history of Qatar and the Gulf and Arab Islamic sciences are available free online with the launch of Qatar ...

 Oct 23 2014 - Qatar- Deals with Turkey agencies to educate Syrian refugeesThe Peninsula
(MENAFN - The Peninsula) H H Sheikha Moza bint Nasser, Chairperson, Education Above All, yesterday witnessed the signing of two memorandums of understanding between EAA and two Turkish development ...

 Oct 22 2014 - Saudi- Pak expats recall soldiers' braveryArab News
(MENAFN - Arab News) Mavra a Riyadh-based women's literary and cultural organization celebrated Pakistan Defense Day aimed at paying tribute to the country's armed forces.In the first part of the ...

 Oct 22 2014 - China Fiscal Revenue Rises 6.3% in SeptemberQatar News Agency
(MENAFN - QNA) China's fiscal revenue rose 6.3% year on year to 995.3 billion yuan about (162.6 billion US dollars) in September, quickening from a 6.1% rise in August, the Chinese Ministry of ...

 Oct 22 2014 - Tokyo Stocks End Sharply up WednesdayQatar News Agency
(MENAFN - QNA) Tokyo stocks ended sharply higher Wednesday, boosted by overnight rises in European and US stocks. The 225-issue Nikkei Stock Average rose 391.49 points, or 2.64%, from Tuesday to ...

 Oct 22 2014 - Cooperating Robots Developed in China-US ProjectQatar News Agency
(MENAFN - QNA) An award-winning collaboration between Chinese and American researchers has pointed the way forward for the use of cloud computing to link different robots and make them more ...

 Oct 22 2014 - Summary of Local News Released Tuesday - 3-Qatar News Agency
(MENAFN - QNA) - World Innovation Summit for Health (WISH) has appointed chairperson for the WISH Dementia Forum that will mull current challenges, innovation in care-giving, financial models and ...

 Oct 22 2014 - Ban Calls for Investigation into Israeli Attacks on UN Facilities in GazaQatar News Agency
(MENAFN - QNA) United Nations Secretary-General Ban Ki-moon called for a thorough investigation into incidents where UN facilities sustained hits and many innocent people were killed by the Israeli ...

more...


 






Google

Click to Apply

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

IPO News
Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

US Markets Details

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Investment Game
Economic Calendar
Financial Glossary

My MENAFN
Portfolio Tracker

Voting

Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2000 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help