Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

India aviation regulator issues guidelines on facilities and courtesies for passengers  Join our daily free Newsletter

MENAFN - Khaleej Times - 30/05/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Khaleej Times) India?s aviation regulator has issued new guidelines to all airlines and airport operators in the country on facilities and courtesies that must be extended by them to the travelling public.

the new circular from the directorate general of civil aviation (dgca) has laid emphasis on standardised passenger complaint redressal and courteous behaviour of airline and airport staff dealing with passengers.

the guidelines said among other things that automated buggies must be provided free of charge for senior citizens expectant mothers and disabled and needy passengers in the terminal building to facilitate their access to boarding gates located beyond reasonable walking distance at all airports having annual aircraft movements of 50000 or more. this facility may be extended to other needy passengers on demand basis free of charge the circular said.

it said that small trolleys must be provided after security check to help passengers carry hand baggage upto the boarding gate.

“airport operator shall adequately display information regarding availability of automated buggies and small trolleys in the terminal building at prominent locations including dos and don’ts regarding the same. this shall also be published on the website of the airport operator” it said.

airlines and airport operators must display the details of their nodal officer and appellate authority in key areas of the airport indicating their names contact number and email addresses. these details have to be also published on their websites and in two national daily newspapers one in english and one in vernacular language at least once a month for the information of the public.

the circular said airlines and airport operators shall ensure that their ground staff engaged in passenger handling extend an extremely polite and courteous behaviour towards the travelling public. they shall render all assistance to facilitate their travel it said. “as all passengers are very important valued and esteemed customers any incident of misdemeanour discourteous behaviour and harassment shall be dealt by the airline/airport operator on top priority basis and shall be reported to the dgca in a prescribed format” it said.

such staff will have to undergo periodic soft skill training for sensitisation courtesy behaviour and procedures for assisting the passengers.

airlines and airport operators have to report to the dgca every month on passenger complaints and any incident of misdemeanour discourteous behaviour and harassment along with details of action taken.

the circular said compliance with the guidelines would be enforced through surveillance done by the dgca and in case of non-compliance the airlines or airport operator shall be liable to penal action.

the circular underlined the need for creating a much more passenger-friendly environment in aviation. “with the expansion of airports distances to check-in counters security hold area and boarding gate have increased manifold requiring passengers to lug their carry-on baggage over long distances” it said.

the dgca noted that most of the stakeholders involved in providing facilities to the passengers at the airport have resorted to outsourcing of services to vendors having high attrition rates resulting in their inability in to provide quality services to the passengers. further the passengers remain mostly unattended after the check-in is completed and till they arrive at the boarding point which has caused an increase in the number of passenger complaints in the recent past.

news?khaleejtimes.com

for more news from khaleej times follow us on facebook at facebook.com/khaleejtimes and on twitter at ?khaleejtimes

follow ?khaleejtimes -->


 


Khaleej Times




  MENA News Headlines
 Jun 2 2015 - HE FM Assistant Meets UN Official, Discuss Libyan DevelopmentsQatar News Agency
(MENAFN - QNA) HE Foreign Minister's Assistant for International Cooperation Affairs Sheikh Mohammed bin Abdulrahman bin Jassim Al-Thani met Tuesday with Special Representative of the UN ...

 Jun 2 2015 - HE Minister of Environment Attends Seminar on Genetic ResourcesQatar News Agency
(MENAFN - QNA) The Agricultural Research Department hosted Tuesday a seminar on the access to genetic resources and its benefit. The seminar is to celebrate the World Environment day and was held at ...

 Jun 2 2015 - HE Minister of Justice Leaves for ThailandQatar News Agency
(MENAFN - QNA) HE Minister of Justice Dr. Hassan bin Lahdan Saqr Al Muhannadi and his accompanying delegation left Doha for Thailand to participate in the two-day Conference of the Asian Society of ...

 Jun 2 2015 - HE Minister of State for Defense Affairs Meets Turkey's Deputy Minister of National DefenseQatar News Agency
(MENAFN - QNA) HE Minister of State for Defense Affairs Major-General Hamad bin Ali Al Attiyah met here Tuesday with Turkey's Deputy Minister of National Defense Hassan Kamal Yar Deja and his ...

 Jun 2 2015 - Qatar - HE Minister of Justice Leaves for ThailandQatar News Agency
(MENAFN - QNA) HE Minister of Justice Dr. Hassan bin Lahdan Saqr Al Muhannadi and his accompanying delegation left Doha for Thailand to participate in the two-day Conference of the Asian Society of ...

 Jun 2 2015 - Serbian Minister Meets Qatari AmbassadorQatar News Agency
(MENAFN - QNA) Serbia's Minister of Public Administration and Local Self-Government Kori Udovicki has met with HE Qatar's Ambassador in Belgrade Sheikh Mubarak bin Fahad Al-Thani. Discussions ...

 Jun 2 2015 - Saudi GDP to grow 3.5 percent in 2015MENAFN
(MENAFN) Saudi Arabia's Gross Domestic Product (GDP) is set to record 3.5 percent growth this year, remaining unmoved from 2014, according to the International Monetary Fund, Reuters reported.As the ...

 Jun 2 2015 - UAE spends USD14.3b over Etihad AirwaysMENAFN
(MENAFN) The government of the United Arab Emirates has spent over USD14.3 billion in Etihad Airways, USD9.1 billion was granted through equity financing and USD5.2b through loans, Arabian Business ...

 Jun 2 2015 - Famous international brands to capitalise their investments in EgyptDaily News Egypt
(MENAFN - Daily News Egypt) Ten years ago, no one would have imagined buying high-end products right from the heart of Cairo. However, nowadays, average local malls display impressive line of ...

 Jun 2 2015 - Egypt- Online platform to connect NGOs with private sector profitsDaily News Egypt
(MENAFN - Daily News Egypt) In the words of 23-year-old Khaled Yousry regarding his project: "I just want to make this country a better place for people to live in."Talking about the main reason he ...

more...


 






Google

Arab Advisors_12th convergence conf

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help