Quotes: US MENA   Enter Symbol: NewsLetter: Search: advanced

India aviation regulator issues guidelines on facilities and courtesies for passengers  Join our daily free Newsletter

MENAFN - Khaleej Times - 30/05/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Khaleej Times) India?s aviation regulator has issued new guidelines to all airlines and airport operators in the country on facilities and courtesies that must be extended by them to the travelling public.

the new circular from the directorate general of civil aviation (dgca) has laid emphasis on standardised passenger complaint redressal and courteous behaviour of airline and airport staff dealing with passengers.

the guidelines said among other things that automated buggies must be provided free of charge for senior citizens expectant mothers and disabled and needy passengers in the terminal building to facilitate their access to boarding gates located beyond reasonable walking distance at all airports having annual aircraft movements of 50000 or more. this facility may be extended to other needy passengers on demand basis free of charge the circular said.

it said that small trolleys must be provided after security check to help passengers carry hand baggage upto the boarding gate.

“airport operator shall adequately display information regarding availability of automated buggies and small trolleys in the terminal building at prominent locations including dos and don’ts regarding the same. this shall also be published on the website of the airport operator” it said.

airlines and airport operators must display the details of their nodal officer and appellate authority in key areas of the airport indicating their names contact number and email addresses. these details have to be also published on their websites and in two national daily newspapers one in english and one in vernacular language at least once a month for the information of the public.

the circular said airlines and airport operators shall ensure that their ground staff engaged in passenger handling extend an extremely polite and courteous behaviour towards the travelling public. they shall render all assistance to facilitate their travel it said. “as all passengers are very important valued and esteemed customers any incident of misdemeanour discourteous behaviour and harassment shall be dealt by the airline/airport operator on top priority basis and shall be reported to the dgca in a prescribed format” it said.

such staff will have to undergo periodic soft skill training for sensitisation courtesy behaviour and procedures for assisting the passengers.

airlines and airport operators have to report to the dgca every month on passenger complaints and any incident of misdemeanour discourteous behaviour and harassment along with details of action taken.

the circular said compliance with the guidelines would be enforced through surveillance done by the dgca and in case of non-compliance the airlines or airport operator shall be liable to penal action.

the circular underlined the need for creating a much more passenger-friendly environment in aviation. “with the expansion of airports distances to check-in counters security hold area and boarding gate have increased manifold requiring passengers to lug their carry-on baggage over long distances” it said.

the dgca noted that most of the stakeholders involved in providing facilities to the passengers at the airport have resorted to outsourcing of services to vendors having high attrition rates resulting in their inability in to provide quality services to the passengers. further the passengers remain mostly unattended after the check-in is completed and till they arrive at the boarding point which has caused an increase in the number of passenger complaints in the recent past.

news?khaleejtimes.com

for more news from khaleej times follow us on facebook at facebook.com/khaleejtimes and on twitter at ?khaleejtimes

follow ?khaleejtimes -->


 


Khaleej Times




  MENA News Headlines
 Sep 23 2014 - Messi Neymar on target as Barca thrash LevanteArab Times
(MENAFN - Arab Times) MADRID Sept 21 (Agencies): Barcelona overcame a missed penalty from Lionel Messi to return to the top of La Liga with a 5-0 win away to 10-man Levante on Sunday. Neymar opened ...

 Sep 23 2014 - Oil prices will not 'return' to previous levels: officialArab Times
(MENAFN - Arab Times) KUWAIT CITY Sept 21 (KUNA): A Kuwaiti oil expert indicated Sunday that the prices of oil will not return to its previous levels as the fair price is to range between $90 and 95 ...

 Sep 23 2014 - Saudi addict killed in shootout after Al-Jahra hostage dramaArab Times
(MENAFN - Arab Times) KUWAIT Sept 21 (KUNA): The Interior Ministry said on Sunday that a Saudi young man who had taken members of his family hostage at gunpoint and later stabbed one was killed in a ...

 Sep 23 2014 - Kuwait: No link between Sheikh Jaber Bridge and fish deaths: CabinetArab Times
(MENAFN - Arab Times) KUWAIT CITY Sept 22 (KUNA): The cabinet has affirmed that the constructions underway of the Sheikh Jaber Al-Ahmad Al-Sabah Bridge have nothing to do with the phenomenon of fish ...

 Sep 23 2014 - Kuwait: 9 days holiday - 3rd Oct till 11th OctArab Times
(MENAFN - Arab Times) KUWAIT CITY Sept 22 (KUNA): The Cabinet has decided to regard Wednesday and Thursday which fall on Oct 8 and 9 as 'days-off' said Minister of State for Cabinet Affairs and ...

 Sep 23 2014 - Qatar off to winning startThe Peninsula
(MENAFN - The Peninsula) Qatar overcame a tense first set before overpowering Chinese Taipei in their opening match of the Asian Games volleyball tournament at the Ansan Sangrosku Gymnasium ...

 Sep 23 2014 - Cyprus International RallyThe Peninsula
(MENAFN - The Peninsula) Qatar's Abdulaziz Al Kuwari was crowned champion of the Cyprus International Rally, the fifth round of the FIA €‹€‹Middle East Championship, held on September 19-21. ...

 Sep 23 2014 - Asian Games: Qatar trounce China in handballThe Peninsula
(MENAFN - The Peninsula) A Qatari player tries to break through the Chinese defence in their Asian Games Group C match at the Seonhak Handball Gymnasium yesterday. Qatar thrashed China 35-16 to make ...

 Sep 23 2014 - Qatar- IR key for market performanceThe Peninsula
(MENAFN - The Peninsula) Qatar Exchange (QE) and JP Morgan, in association with Middle East Investor Relations Society (MEIRS), hosted the 5th Annual Investor Relation Conference here yesterday.The ...

 Sep 23 2014 - Qatar- Global financial reporting faces challengesThe Peninsula
(MENAFN - The Peninsula) With big changes in International Financial Reporting Standards (IFRS), professionals preparing financial statements are expected to face challenges in assessing the ...

more...


 






Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

IPO News
Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

US Markets Details

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Investment Game
Economic Calendar
Financial Glossary

My MENAFN
Portfolio Tracker

Voting

Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2000 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help