Quotes: US MENA   Enter Symbol: NewsLetter: Search: advanced

Infoline and Aspect Software announce channel relationship in the sultanate  Join our daily free Newsletter

MENAFN - Muscat Daily - 22/05/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning cloud solutions, jointly announced a channel relationship with Infoline for Oman.

Infoline is a leading ISO 9001: 2008 certified BPO and IT Service Provider in the sultanate. This association is a part of Aspect's continuing strategy to bolster its global presence through partners, and is aimed at creating an enhanced and superior level of localised service for customers through a wide portfolio of interaction management and workforce optimisation products.

For over a decade, Infoline has been a pioneer in delivering flexible, reliable and efficient suite of business process outsourcing, IT and IT enabled solutions and services and caters to over 50 clients in the sultanate. The company, located at Knowledge Oasis Muscat, has deployed Aspect Unified IP Communication based hosted multi-tenant contact centre technology platform that ensures value added solutions to clients at low cost of operations.

''This collaboration will help make our journey in addressing the evolved market demands, seamless. We're excited to work with a company that truly embodies the spirit of understanding customer engagement and has defined a strategic portfolio to solidify their stance in this regard.

Apart from supporting Infoline's existing clients like Omantel, ITA, Khimji Ramdas, HSBC, Oman Trading Establishment etc, we have already seen large wins with Aspect in the region like Oman Air and Royal & Sun Alliance Insurance Group. We're certain that clients will be happy to have access to a wide solution portfolio comprising Interaction Management, Back Office Operations and Work Force Management,'' said Manoj Mahanta, vice president, Infoline.

Aspect has been prolific in its stance on innovating for the next gen customer, with a keen regard to ensuring business drive productivity and stay nimble in this fast changing ecosystem. Globally Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel through a single, seamlessly integrated software platform.

As the global leader in customer engagement solutions, Aspect's unified portfolio seamlessly orchestrates people, processes and touch points for today's top brands. This platform unifies all the conversations ensuring a consistent omni-channel customer experience each and every time.

Sanjay Gupta, managing director India, Middle-East, and SAARC, Aspect, said, ''We are extremely pleased to have Infoline as our partner, and are looking forward to combine our individual strengths to bring innovation in its true sense to the enterprises which aim to deliver exemplary customer service in Oman. A formidable and established service provider in the region, Infoline has created an indelible mark in the space.

The partnership has helped us leverage the decade of rich experience in the contact centre, business communication and related back-office offerings to leading organizations in the space. We are confident this partnership will further accelerate our joint go-to-market strategy and business development efforts.''<


 


Muscat Daily




  MENA News Headlines
 Oct 31 2014 - Saudi Arabia's Sedco Capital eyes $300m Europe real estate dealThe Peninsula
(MENAFN - The Peninsula)  Jeddah-based Islamic investment firm Sedco Capital plans to arrange a club investment of up to $300 million in European real estate, and will soon distribute its Luxembourg ...

 Oct 31 2014 - Qatar Exchange index falls on heavy sell-offThe Peninsula
(MENAFN - The Peninsula)  Qatari stocks plunged on heavy profit-taking yesterday, a day after Federal Reserve announced its decision to wound up its over five-year-long quantitative easing stimulus ...

 Oct 31 2014 - Kuwait prioritizes protection of human rights - EnvoyKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))  The State of Kuwait on Thursday reaffirmed respect for human rights out of belief in their crucial role in the achievement of sustainable development.The Kuwaiti ...

 Oct 31 2014 - Kuwait welcomes Sweden's recognition of Palestinian statehoodKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))  Kuwait welcomes Sweden's decision to recognize Palestine as an independent state, a senior Foreign Ministry source said on Thursday.The decision comes in line ...

 Oct 31 2014 - Ban condemns Sudan hostilitiesKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))  UN Secretary General Ban Ki-moon strongly condemned the resumption of hostilities between the Sudan People's Liberation Army (SPLA) and Opposition forces in ...

 Oct 31 2014 - US, Israeli officials discuss ISIL, IranKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))  Senior US officials working on the Obama Administration's counterterrorism strategy met with their Israeli counterparts on Thursday for the semi-annual meeting ...

 Oct 31 2014 - Kuwaiti Speaker condemns Israeli closing of Aqsa MosqueKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))  We condemn the unjustly Israeli act of closing the Holy Aqsa Mosque in the face of worshippers, Kuwait's National Assembly Speaker and Chairman of the Arab ...

 Oct 31 2014 - S. Korean Pres. calls for more economic ties with Saudi ArabiaKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))  South Korean President Park Geun-hye on Friday called for expanding economic ties with Saudi Arabia, saying the two countries should seek exchanges in new areas ...

 Oct 31 2014 - EU condemns ISIL atrocities in IraqKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))  The EU Friday expressed condolences to the families of the tribesmen who were killed in recent ISIL atrocities in the Anbar province, as well as to the families ...

 Oct 31 2014 - OPEC basket price down by 45 cents to USD 82.79 pbKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA))   OPEC daily basket price stood at USD 82.79 a barrel Thursday compared with USD 83.24 the previous day, the cartel said on Friday.The annual rate of the OPEC ...

more...


 






Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

IPO News
Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

US Markets Details

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Investment Game
Economic Calendar
Financial Glossary

My MENAFN
Portfolio Tracker

Voting

Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2000 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help