Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Infoline and Aspect Software announce channel relationship in the sultanate  Join our daily free Newsletter

MENAFN - Muscat Daily - 22/05/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning cloud solutions, jointly announced a channel relationship with Infoline for Oman.

Infoline is a leading ISO 9001: 2008 certified BPO and IT Service Provider in the sultanate. This association is a part of Aspect's continuing strategy to bolster its global presence through partners, and is aimed at creating an enhanced and superior level of localised service for customers through a wide portfolio of interaction management and workforce optimisation products.

For over a decade, Infoline has been a pioneer in delivering flexible, reliable and efficient suite of business process outsourcing, IT and IT enabled solutions and services and caters to over 50 clients in the sultanate. The company, located at Knowledge Oasis Muscat, has deployed Aspect Unified IP Communication based hosted multi-tenant contact centre technology platform that ensures value added solutions to clients at low cost of operations.

''This collaboration will help make our journey in addressing the evolved market demands, seamless. We're excited to work with a company that truly embodies the spirit of understanding customer engagement and has defined a strategic portfolio to solidify their stance in this regard.

Apart from supporting Infoline's existing clients like Omantel, ITA, Khimji Ramdas, HSBC, Oman Trading Establishment etc, we have already seen large wins with Aspect in the region like Oman Air and Royal & Sun Alliance Insurance Group. We're certain that clients will be happy to have access to a wide solution portfolio comprising Interaction Management, Back Office Operations and Work Force Management,'' said Manoj Mahanta, vice president, Infoline.

Aspect has been prolific in its stance on innovating for the next gen customer, with a keen regard to ensuring business drive productivity and stay nimble in this fast changing ecosystem. Globally Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel through a single, seamlessly integrated software platform.

As the global leader in customer engagement solutions, Aspect's unified portfolio seamlessly orchestrates people, processes and touch points for today's top brands. This platform unifies all the conversations ensuring a consistent omni-channel customer experience each and every time.

Sanjay Gupta, managing director India, Middle-East, and SAARC, Aspect, said, ''We are extremely pleased to have Infoline as our partner, and are looking forward to combine our individual strengths to bring innovation in its true sense to the enterprises which aim to deliver exemplary customer service in Oman. A formidable and established service provider in the region, Infoline has created an indelible mark in the space.

The partnership has helped us leverage the decade of rich experience in the contact centre, business communication and related back-office offerings to leading organizations in the space. We are confident this partnership will further accelerate our joint go-to-market strategy and business development efforts.''<


 


Muscat Daily




  MENA News Headlines
 Aug 4 2015 - UAE Q3 non-oil sector keeps growing baseMENAFN
(MENAFN) An official report show that Business conditions in the UAE's non-oil private sector continued to improve in last July.Non-oil private sector employment in the UAE keeps on increasing in ...

 Aug 4 2015 - Emirates Reit to invest USD56.69m in Akoya new schoolMENAFN
(MENAFN) Dubai-based real estate investment trust Emirates Reit has announced that it will invest about USD56.69 million on building a new school in DAMAC's Akoya development. Emirates Reit acquired ...

 Aug 4 2015 - Egypt expands armed forces mission in YemenDaily News Egypt
(MENAFN - Daily News Egypt) President Abdel Fattah Al-Sisi met Saturday with members of the National Defence Council, in a meeting that saw the expansion of the Egyptian armed forces' participation ...

 Aug 4 2015 - Egypt- None can interfere in judiciary, Brotherhood defendants tried by law: Al-ZindDaily News Egypt
(MENAFN - Daily News Egypt) Minister of Justice Ahmed El-Zind said that defendants of the former Muslim Brotherhood regime are being tried according to the law, during a Friday TV show on a state-run ...

 Aug 4 2015 - Oman approves electricity projects worth USD600.2mMENAFN
(MENAFN) Three hundred fifty-nine projects with a total value of around USD600.2 million were approved by licensed operators last year to enhance the electricity network in Oman.The projects were ...

 Aug 4 2015 - Industries Qatar profits surge 20 percent in Q2MENAFN
(MENAFN) Industries Qatar said its second-quarter profit increased 20 percent, beating analyst forecasts, although its half-year profit fell because of declining petrochemicals prices.The ...

 Aug 4 2015 - Health Ministry's Hajj Preparatory Committees hold meetingSaudi Press Agency
(MENAFN - Saudi Press Agency) The Preparatory Hajj Committees of the Ministry of Health held their 12th meeting at the ministry yesterday, in the presence of the heads of the preparatory committees ...

 Aug 4 2015 - Kingdom of Saudi Arabia's Scouts honor World Scout Committee MembersSaudi Press Agency
(MENAFN - Saudi Press Agency) Saudi Arabian Boy Scouts Association honored the members of the World Scout Committee during their visit yesterday to the Saudi delegation participating in Arab Cultural ...

 Aug 4 2015 - Kingdom of Saudi Arabia's Consul General in Los Angeles : We did not record any contact from citizens due to fires in Northern CaliforniaSaudi Press Agency
(MENAFN - Saudi Press Agency) The Consul General of the Kingdom of Saudi Arabia in Los Angeles, Ambassador Dr. Faisal bin Abdulaziz Al-Sudairy, confirmed that there is no Saudi citizen close to the ...

 Aug 4 2015 - UAE- Apparel unveils community centre in AjmanKhaleej Times
(MENAFN - Khaleej Times)Apparel Group has launched its first community centre in the UAE - Grand Centrale in Ajman. His Highness Shaikh Humaid bin Rashid Al Nuaimi Member of the Supreme Council and ...

more...


 






Google

Click to Apply

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help