Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Saudi- Royal Court portal an instant hit  Join our daily free Newsletter

MENAFN - Arab News - 05/05/2014
No. of Ratings : 0
Add to Mixx!

(MENAFN - Arab News) The royal court's online portal tawasol which was launched recently for receiving complaints from the public has become popular with citizens expressing happiness at the easy access to the royal court to deliver their grievances directly through the internet.

a number of citizens and officials expressed their appreciation of the government's concern for its people.

while conducting a tour of the website local media found that the complaints were listed under six categories divided into two sections. the first category is allocated to health care and separate applications for treatment in the kingdom and abroad in canada the united states france britain and germany.

the other category is entitled 'complaints" where citizens can report any grievances against government authorities the private sector citizens or officials.

the complaint should be no longer than 3000 characters or 100 words with relevant photos or documents attached.

the website demands that all documents that support the complaint be attached to the application. the application should be filled by the account holder and if a complaint is filed in someone else's name a new account should be created and the application sent from that account.

the website points out that a person can file only one application at a time. other applications can be sent after the processing of the first application. applications should have a photocopy of the national id or a photocopy of the family register. only applications that have the above requirements will be processed.

in case of an application for treatment the website states that each ministry will have to assume its responsibilities and specialties. for instance the ministy of health is responsible for offering health services and therefore answerable for any shortcomings in its services. citizens can communicate directly with the royal court regarding any issues with the services.

the website stipulates that a clear and recent photo should be accompanied with the application in addition to an approved medical report about the health condition.

the website has six icons where the citizen can change the password the email contact numbers and view the filed applications in addition to inquiring about earlier applications and the personal information of citizens. shoura council member abdulrahman haijan lauded the online complaint system saying that it was more systematic than the current process where multiple bodies receive citizens' applications such as the shoura council and the national anti-corruption commission.

'sometimes citizens send their complaints to many bodies where each body deals with the complaint resulting in conflicting procedures" he said adding that there needs to be coordination between these bodies and the establishment of rules and procedures for everyone to follow.

he called on all entities that receive complaints to issue a report that is announced to the public about the fate of these complaints and the decision taken on them.

lawyer and legal adviser omar ishaq said that the royal court's move to receive citizens' complaints is a significant step in resolving issues. khaled al-tweijiri head of the royal court and personal secretary to custodian of the two holy mosques initiated the online complaints system when he launched it on his personal account on twitter last month and concluded it by setting up a website to receive citizens' complaints electronically.


Arab News

  MENA News Headlines
 Nov 25 2015 - UAE- Amal Al Qubaisi discusses parliamentary relations with QatarEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) RIYADH 25th November 2015 (WAM) -- Dr. Amal Abdullah Al Qubaisi Speaker of Federal National Council and Mohammed bin Mubarak Al Khulaifi Speaker of the ...

 Nov 25 2015 - UAE- DME Oman Crude Oil Financial Contract closes at US41.04Emirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) DUBAI 25th November 2015 (WAM) -- The price of Oman Crude Oil Financial Contract DME Oman for January delivery closed at US$41.04 a barrel at Dubai ...

 Nov 25 2015 - UAE- President VP Mohamed bin Zayed sends condolences to President of RwandaEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) ABU DHABI 25th November 2015 (WAM) -- President His Highness Sheikh Khalifa bin Zayed Al Nahyan has sent a cable of condolences to President Paul Kagame of ...

 Nov 25 2015 - Al Bayt Mitwahid video booths launched across the UAE in association with Martyrs Families Affairs OfficeEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) ABU DHABI 25th November 2015 (WAM) -- As part of the Martyr's Day activities on November 30th the Martyrs' Families' Affairs Office MFAO in partnership with ...

 Nov 25 2015 - UAE- Mohammed bin Rashid visits the 'Big 5' ExhibitionEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) DUBAI 25th November 2015 (WAM) -- His Highness Sheikh Mohammed bin Rashid Al Maktoum Vice President and Prime Minister and Ruler of Dubai today visited The ...

 Nov 25 2015 - UAE- National musical festival to take over Bawadi Mall from November 26th to December 4thEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) AL AIN 25th November 2015 (WAM) -- Bawadi Mall the largest mall in Al Ain city is rolling out 9 days of celebrations to mark the 44th National Day - Spirit ...

 Nov 25 2015 - Turkey- Experts: Downing of Russian jet in line with intl39 lawThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) Turkey's downing of a Russian military plane violating its airspace is in line with international law practices according to experts. A Russian ...

 Nov 25 2015 - Hacking group declares war on DaeshThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) Global hacking collective Anonymous on Monday declared a “cyber-war” on Daesh following deadly terrorist attacks in France. Anonymous was ...

 Nov 25 2015 - CIA director warns of possibly more attacks by Islamic StateThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) The director of the Central Intelligence Agency (CIA) on Monday warned more attacks may occur following Friday's deadly assault allegedly by the Islamic ...

 Nov 25 2015 - Turkey- G20 Communiqu: The fight against terrorism is a major priorityThe Journal Of Turkish Weekly
(MENAFN - The Journal Of Turkish Weekly) Following the two-day summit in Antalya Turkey G-20 leaders released a communiqué calling for greater coordination and information to counter terrorist ...




Click to Apply


Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  

Middle East North Africa - Financial Network

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices


Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks

Saudi Arabia 

Economic Calendar
Financial Glossary

Financial Calculators

RSS Feeds [XML]

Corporate Monitor


Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters

© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help