(MENAFN - Arab News) Oberoi hotels & resorts has been voted the world's highest rated luxury hotel brand by reviewpro's 2014 top luxury hotel & brand report.
the report also ranks oberoi hotels & resorts the best for guest satisfaction in service value hotels' location and cleanliness. the oberoi dubai the group's first property in the uae was ranked number one hotel worldwide for service.
reviewpro the leading provider of online social media analytics for the hospitality industry recently released its annual top luxury hotel & brand report a study on luxury hotels and brands with the best online reputation. the research is based on the analysis of 839593 online guest reviews published during 2013 for the hotels that industry tracker smith travel research classified as "luxury." a total of 1692 properties and 84 brands in five continents were analyzed.
reviewpro divided thestudy into three areas; large brands (for groups with more than 20 hotels) small brands and individual hotels. oberoi hotels & resorts was rated number one in the ranking for large brands with an impressive 94.7 percent.
the oberoi dubai achieved the highest degree of guest satisfaction with its service with a top ranking score of 99.3 percent.
p.r.s. oberoi executive chairman the oberoi group said: 'the award is an affirmation of the oberoi group's unwavering commitment toward offering guests world-class facilities and unsurpassed service. i dedicate this award to our people who are our biggest asset."
karim bizid gm the oberoi dubai commented: 'as the oberoi group's first property in the uae the whole team at the oberoi dubai has strived to deliver the exceptionally high standards of excellence for which the brand is known worldwide."
the oberoi dubai opened in june 2013.