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MENAFN - Arab News - 22/04/2014
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(MENAFN - Arab News) A total of 109 governmental entities will compete for a newly launched government award for best public service.

the award launched by madinah gov. prince faisal bin salman hopes to improve the quality of government services in the region by supporting constructive criticism.

the award inspired by a prophetic saying encouraging excellence was introduced in an effort to encourage government workers to achieve outstanding results.

a website will be launched with the rules of the competition and application forms said waheeb al-sahli undersecretary for development for the madinah region and the award's supervisor.

the award website gives information about the goals visions and indicators of excellence to qualify for the award.

'we are committed to choosing finalists in full transparency without government interference" he said.

anonymous customers will visit branches to gauge the quality of service they receive he said. 'the ministry will send agents to objectively assess services."

the competition will include categories for customer satisfaction improvement indicators and quality management systems.

gold silver and bronze awards will be given to winners in each category.

winners in the first category will be awarded a gold certificate and will be allowed to use the award's logo for an entire year in addition to being awarded a quota to train five employees outside the country.

saad al-joma director-general of the madinah passport department praised the positive competition which he said would help develop the customer service industry.

abdullah al-taifi head of the madinah health affairs department said the competition instills a culture of quality and competency in public servants.

'this will definitely have positive effects in improving customer service and fostering a teamwork culture" al-taifi said.

he also praised the introduction of online applications saying it would allow more participation and reduce bureaucracy.

mohammed khatrawi chairman of the board of directors at the madinah chamber of commerce and industry confirmed that standards will undoubtedly improve with the introduction of the award.

suha abduljawad head of the family department in taibah university said that the award will enhance performance in government departments and upgrade the level of services provided by these agencies.

winners of the government performance award in the madinah region will be announced this week.


 


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