Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

BankDhofar launches innovative new services at its call centre  Join our daily free Newsletter

MENAFN - Muscat Daily - 20/04/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN - Muscat Daily) In a recent spate of initiatives aimed at providing better and more efficient customer service, BankDhofar launched its innovative new value added features to the previously implemented Interactive Voice Response (IVR) service, for its round the clock call centre.

These beneficial value added features will update customers calling at the centre on queue size and estimate waiting time for completing a request. The caller will therefore, have a choice as to whether to stay in queue, or receive a call back from the call centre in order to answer their query. ''We are the first bank to introduce these features within the IVR service available in Oman and are confident that this will reduce the number of abandoned calls and will increase customer satisfaction in the long run.

BankDhofar's new feature at the call centre is a small courtesy we extend to our valuable customers. It will also enable our call centre facility to function more efficiently and effectively and it will cut down on waiting time significantly for customers,'' commented Milad al Ajmi, acting manager of BankDhofar's call centre.

The new features with the IVR service are activated if a call has been queued for over one minute. It then informs the customer of the expected waiting time before their query can be tended to; length of the queue and it activates a call back facility if the customer does not wish to wait in line. An advantage of the call back feature is that it gives the customer the option to receive a call back on the same number in use or a different one.

It also allows them to choose immediate call back or set a specific time for call back which was put in place to cater to their customers' convenience. Apart from the new features within the IVR service, BankDhofar has introduced 12 new services to its call centre. These include updating customer information such as personal details (phone number, home address, e-mail) in the core banking system, debit card transaction limit increase and much more.

 


Muscat Daily




  MENA News Headlines
 Apr 21 2015 - Trade balance deficit drops about 17%Jordan News Agency
(MENAFN - Jordan News Agency) The Kingdom's trade balance deficit had decreased by 16.9 percent at the beginning of this year, driven by a 34.8 percent fall in oil imports, according to Department of ...

 Apr 21 2015 - Kuwait Stock Exchange closes in red zoneSaudi Press Agency
(MENAFN - Saudi Press Agency) Kuwait Stock Exchange (KSE) ended Tuesday's session in the red zone as the weighted index lost 2.97 points, reaching 432.02 points, the price index lost 45.3 points, ...

 Apr 21 2015 - SFDA Prohibits Poultry Meat from Two US StatesSaudi Press Agency
(MENAFN - Saudi Press Agency) Saudi Food and Drug Authority (SFDA) has temporarily banned the import of poultry meat, eggs and their products and outfits from Arkansas and Kansas of the United States ...

 Apr 21 2015 - Egypt's former president Mohamed Morsi sentenced to 20 years in prisonJordan News Agency
(MENAFN - Jordan News Agency) Former Egyptian president Mohammed Morsi was sentenced to 20 years in jail Tuesday, on charges relating to the deaths of protesters outside his palace three years ago.In ...

 Apr 21 2015 - RTA showcases initiatives supporting green economy in WETEX 2015Emirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) Through its participation in the Water, Energy, Technology, and Environment Exhibition (WETEX), the Roads and Transport Authority (RTA) is promoting a raft of ...

 Apr 21 2015 - Ninth edition of UAE capital's leading real estate event returns with new features and highlights across 18,000sqm of exhibition spaceEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAMThe ninth edition of Cityscape Abu Dhabi has been officially inaugurated by HH Sheikh Hazza bin Zayed Al Nahyan, National Security Advisor and Vice Chairman of the ...

 Apr 21 2015 - DFM inaugurates Annual Stock Game for students to explore financial marketsEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) Dubai Financial Market, DFM, today inaugurated its Annual Stock Game with the participation of 5,723 students from schools and universities in the UAE and ...

 Apr 21 2015 - Kuwaiti Foreign Minister and his Moroccan counterpart discuss regional and international developmentsEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) Foreign Minister of Kuwait, Sheikh Sabah Al Khaled Al Hamad Al Sabah and his Moroccan counterpart Salaheddine Mezouar have discussed bilateral ties and a host of ...

 Apr 21 2015 - UN Security Council strongly condemns murder of Christians in LibyaEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) The UN Security Council has strongly condemned in a statement late Monday the "heinous" and "cowardly" apparent murder in Libya of over 30 Ethiopian ...

 Apr 21 2015 - Ban urges bold changes to aid action as states prepare for World Humanitarian SummitEmirates News Agency (WAM)
(MENAFN - Emirates News Agency (WAM)) Looking ahead to the World Humanitarian Summit in Istanbul next year, the United Nations Secretary-General today stressed how news stories were serving to compel ...

more...


 






Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help