Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Doha Bank named Best Retail Bank in Qatar by the Asian Banker  Join our daily free Newsletter

MENAFN Press - 15/04/2014
No. of Ratings : 0
Add to Mixx!

(MENAFN Press) Doha Bank, the leading private commercial bank in Qatar, was named the Best Retail Bank in Qatar at The International Excellence in Retail Financial Services Awards Ceremony held this month in Sydney, Australia.
Mr. Hilton Wood, Chief Representative of Doha Bank's representative office in Australia, accepted the award on behalf of the Bank.
Doha Bank Group CEO, Dr. R. Seetharaman said: "We are honoured to receive this recognition for our efforts. Since the start of 2013, Doha Bank has accomplished remarkable milestones in the retail banking scene. In addition, the bank sustained its development plan in building the brand image across multiple international markets stretching from Canada in the west to Australia in the east. During this period, the Retail Banking has set in motion the Bank's strategy for growing market demand by entering new markets and introducing new services and products. Our Al Dana savings reward programme witnessed its tenth year of remarkable success, while also strengthening the loyalty programme rewards for customers. In addition, through increased incentives such as the zero per cent loans and attractive loan packages to consolidate outstanding debt, the bank continued to strengthen its retail assets portfolio."
Mr. Suresh Bajpai, Head of Retail at Doha Bank said: "Our retail banking strategy is very omni-channel driven, so all our services and products are available to customers across all engagement platforms. As one of the leaders in local e-commerce we have also set up platforms for local retailers and service providers to deliver goods via online payment gateways. In addition, we have amplified the loyalty programmes associated with our card products, giving customers the broadest array of earning and redemption offers through a network of partners in the market. In addition, we continue to develop the Al Dana Savings programme based on customer needs and feedback. In 2014, Al Dana enters its 11th year and we continue to see growing interest. "
Mr. Bajpai adds: "Our loans portfolio also continues to grow across all primary indicators and we continue to maintain a very healthy NPL ratio, which is in the top performing bracket benchmarks in Qatar as well as globally. The Bank also has a vast physical and electronic remittances portfolio with partners in over 14 countries. The e-remittance service is a big attraction for customers seeking fast and efficient service from the comfort of wherever they are. We have also invested in technology to help customers conduct most of their deposit and withdrawal transactions using advanced ATMs, reducing wait time in branches and to increase customer satisfaction levels. Doha Bank continues its improvements in online and mobile banking technologies to deliver the best interface for 24/7 client servicing. This year the Retail Banking Group has also renewed its focus on international branches to promote the bank as a leading Regional Bank with cross border offers."
Doha Bank's approach to delivering customer satisfaction continues to be highly armoured within the culture with the highest quality drivers instituted in the attention to the needs and desires of customers.
The Bank's Group CEO, Dr. Seetharaman personally sets aside an hour every month to address the needs and feedback of customers. The "Customer Connect Sessions" are the first of a kind ever implemented in Qatar, during which customers speak directly to Dr. Seetharaman to address points ranging from inquiry resolution to opportunities they would like to see their bank offer, which illustrates the aspiration to create salient offers and services.
Dr. Seetharaman said: "In today's competitive environment, we want to be able to resolve client enquiries as fast as possible and deliver that added value that all customers seek from their bank “ a reliable partnership."
The Bank is planning to implement a similar feedback programme for its corporate clients and is already implementing a similar system with staff at all levels to help improve performance from within the organization.

About Doha Bank
Doha Bank is the largest private commercial bank in the State of Qatar. It was incorporated in 1978 and commenced its banking business (including its International Banking services) in Doha, Qatar on March 15, 1979.As one of Qatar's leading financial services company, Doha Bank is committed to making banking work for customers and clients like it never has before. Through innovative technologies and the ingenuity of its people, Doha Bank provides individuals and commercial, corporate and institutional clients across Qatar and even internationally, new and better ways to manage their financial lives. The company enables customers to do their banking and investing whenever, wherever and however they choose through an extensive network, and multiple access channels.The Dubai branch of Doha Bank was opened in 2008.



  MENA News Headlines
 Oct 3 2015 - UAE-Saving on gold Be patientKhaleej Times
(MENAFN - Khaleej Times) Gold jewellery sales have yet to pick up momentum despite the steep fall in bullion prices in the past week as buyers are adopting a ...

 Oct 3 2015 - UAE-Gold recovers amidst GCC market sell offKhaleej Times
(MENAFN - Khaleej Times) GCC capital indices had fallen significantly in the third quarter 2015. The GCC capital indices performance till August 24 2015 on year to ...

 Oct 3 2015 - Gold gets saved as rate rise is deferredKhaleej Times
(MENAFN - Khaleej Times) The Federal Reserve just rescued gold at least for a while. Bullion is headed for the first weekly gain in four after US central bankers on ...

 Oct 3 2015 - 'The UAE is very open ... it's very okay to live here'Khaleej Times
(MENAFN - Khaleej Times) For Turkmenistan national Dovlet Hojayev 27 Dubai is the place to be. A professional web programer and IT ...

 Oct 3 2015 - UAE-Now SOS app for Indian workers in distressKhaleej Times
(MENAFN - Khaleej Times) Indian labourers in Dubai and Northern Emirates now have help on their finger tips thanks to a new app with an ...

 Oct 3 2015 - UAE-Disabled man starts bike ride to 25 countriesKhaleej Times
(MENAFN - Khaleej Times) A strong will has overcome the physical challenges of an Indian man who has embarked on a mission to raise ...

 Oct 3 2015 - My first day in UAE: 'My salary was Rs125 I saved Rs100'Khaleej Times
(MENAFN - Khaleej Times) I came to Dubai to make a living and support my widowed mother. It was on November 18 1959 that I landed in ...

 Oct 3 2015 - UAE-Beckham still a rageKhaleej Times
(MENAFN - Khaleej Times) David Beckham is so handsome that I don't know whether to kick him or kiss him. Well that cheeky comment came from a former Argentinian ...

 Oct 3 2015 - UAE lads rout AfghansKhaleej Times
(MENAFN - Khaleej Times) The UAE under-19 football team launched their AFC U-19 Championship qualifying campaign with a convincing 3-0 ...

 Oct 3 2015 - UAE-Enoc seeks to boost international footprintKhaleej Times
(MENAFN - Khaleej Times) Emirates National Oil Company or Enoc which recently acquired a majority stake in Dragon Oil said on Monday that it would continue to explore ...




Click to Apply


Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  

Middle East North Africa - Financial Network

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices


Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks

Saudi Arabia 

Economic Calendar
Financial Glossary

Financial Calculators

RSS Feeds [XML]

Corporate Monitor


Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters

© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help