Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Doha Bank named Best Retail Bank in Qatar by the Asian Banker  Join our daily free Newsletter

MENAFN Press - 15/04/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN Press) Doha Bank, the leading private commercial bank in Qatar, was named the Best Retail Bank in Qatar at The International Excellence in Retail Financial Services Awards Ceremony held this month in Sydney, Australia.
Mr. Hilton Wood, Chief Representative of Doha Bank's representative office in Australia, accepted the award on behalf of the Bank.
Doha Bank Group CEO, Dr. R. Seetharaman said: "We are honoured to receive this recognition for our efforts. Since the start of 2013, Doha Bank has accomplished remarkable milestones in the retail banking scene. In addition, the bank sustained its development plan in building the brand image across multiple international markets stretching from Canada in the west to Australia in the east. During this period, the Retail Banking has set in motion the Bank's strategy for growing market demand by entering new markets and introducing new services and products. Our Al Dana savings reward programme witnessed its tenth year of remarkable success, while also strengthening the loyalty programme rewards for customers. In addition, through increased incentives such as the zero per cent loans and attractive loan packages to consolidate outstanding debt, the bank continued to strengthen its retail assets portfolio."
Mr. Suresh Bajpai, Head of Retail at Doha Bank said: "Our retail banking strategy is very omni-channel driven, so all our services and products are available to customers across all engagement platforms. As one of the leaders in local e-commerce we have also set up platforms for local retailers and service providers to deliver goods via online payment gateways. In addition, we have amplified the loyalty programmes associated with our card products, giving customers the broadest array of earning and redemption offers through a network of partners in the market. In addition, we continue to develop the Al Dana Savings programme based on customer needs and feedback. In 2014, Al Dana enters its 11th year and we continue to see growing interest. "
Mr. Bajpai adds: "Our loans portfolio also continues to grow across all primary indicators and we continue to maintain a very healthy NPL ratio, which is in the top performing bracket benchmarks in Qatar as well as globally. The Bank also has a vast physical and electronic remittances portfolio with partners in over 14 countries. The e-remittance service is a big attraction for customers seeking fast and efficient service from the comfort of wherever they are. We have also invested in technology to help customers conduct most of their deposit and withdrawal transactions using advanced ATMs, reducing wait time in branches and to increase customer satisfaction levels. Doha Bank continues its improvements in online and mobile banking technologies to deliver the best interface for 24/7 client servicing. This year the Retail Banking Group has also renewed its focus on international branches to promote the bank as a leading Regional Bank with cross border offers."

Doha Bank's approach to delivering customer satisfaction continues to be highly armoured within the culture with the highest quality drivers instituted in the attention to the needs and desires of customers.
The Bank's Group CEO, Dr. Seetharaman personally sets aside an hour every month to address the needs and feedback of customers. The "Customer Connect Sessions" are the first of a kind ever implemented in Qatar, during which customers speak directly to Dr. Seetharaman to address points ranging from inquiry resolution to opportunities they would like to see their bank offer, which illustrates the aspiration to create salient offers and services.
Dr. Seetharaman said: "In today's competitive environment, we want to be able to resolve client enquiries as fast as possible and deliver that added value that all customers seek from their bank “ a reliable partnership."
The Bank is planning to implement a similar feedback programme for its corporate clients and is already implementing a similar system with staff at all levels to help improve performance from within the organization.


About Doha Bank
Doha Bank is the largest private commercial bank in the State of Qatar. It was incorporated in 1978 and commenced its banking business (including its International Banking services) in Doha, Qatar on March 15, 1979.As one of Qatar's leading financial services company, Doha Bank is committed to making banking work for customers and clients like it never has before. Through innovative technologies and the ingenuity of its people, Doha Bank provides individuals and commercial, corporate and institutional clients across Qatar and even internationally, new and better ways to manage their financial lives. The company enables customers to do their banking and investing whenever, wherever and however they choose through an extensive network, and multiple access channels.The Dubai branch of Doha Bank was opened in 2008.

 


MENAFN Press




  MENA News Headlines
 May 1 2016 - Middle East aims Arab tourists despite fall in visitor numbersMENAFN
(MENAFN) Middle East nations are targeting Arabs, particularly from the Gulf, whereas many visitors remain cautious on visiting the region with war in Iraq and Syria.Moreover, Egypt saw a 40 percent ...

 May 1 2016 - Oman to build oil storage near Duqm port at USD 300mnMENAFN
(MENAFN) Oman aims to build a main oil storage terminal on its southeastern coast, spending between USD 300 and 400mn of the first phase.Moreover, it will be built by a subsidiary of state-owned Oman ...

 May 1 2016 - King Abdullah Port to boost economy in KSAMENAFN
(MENAFN) King Abdullah Port will play an important role in pushing the economy and specifically the trade in Saudi Arabia.Additionally, the port acts like a barometer and a catalyst for the growth of ...

 May 1 2016 - Bahrain to benefit from Jordan's health sectorMENAFN
(MENAFN) Bahrain affirmed keenness to benefit from Jordan's health legislation expertise and to start mega health projects in cooperation with Jordan.Furthermore, the Bahraini lawmakers discussed ...

 May 1 2016 - Dubai to build new bridge at Jebel Ali Zone at USD 28.58mnMENAFN
(MENAFN) Dubai will build a new bridge project which will link the South and North of Jebel Ali Zone.Moreover, the project which will be undertaken in cooperation with the Jebel Ali Zone will cost ...

 May 1 2016 - Qatar's Ezdan Holding net profit grows 12 percent in Q1MENAFN
(MENAFN) Real Estate Ezdan Holding Group posted a net profit of USD 160.82mn for Q1 of 2016, up 12 percent compared to USD 143.39mn posted last year.Moreover, the group is working to issue USD 2bn ...

 May 1 2016 - Yemen foes hold 'productive' direct talks on key issues: UNThe Peninsula
(MENAFN - The Peninsula) Yemen's United Nations envoy Ismail Ould Cheikh Ahmed arrives for a press conference at the ministery of information in Kuwait City on April 30 2016. Yemen's warring parties ...

 May 1 2016 - Arab League Council to hold emergency meeting at Qatar's request on Wednesday to discuss situation in AleppoThe Peninsula
(MENAFN - The Peninsula) Cairo: The General Secretariat of the Arab League has decided holding of an emergency meeting of Arab League Council at the level of permanent delegates on Wednesday ...

 May 1 2016 - Prospects for Syria political solution 'in danger': opposition chiefThe Peninsula
(MENAFN - The Peninsula) President of the National Coalition for Syrian Revolutionary and Opposition Forces Anas Al Abdeh (C) attend the 28th general meeting of Syrian Opposition and the National ...

 May 1 2016 - Qatar- Iraq forces in major offensive on Islamic State-held townThe Peninsula
(MENAFN - The Peninsula) Iraqi pro-government forces and Shiite fighters from the Popular Mobilisation units hold position on April 30 2016 as they launch an operation to retake the town of al-Bashir ...

 May 1 2016 - 'Enterprise Challenge Qatar' winners honouredThe Peninsula
(MENAFN - The Peninsula) DOHA: The ‘Enterprise Challenge Qatar’ 2016 a competition to develop the spirit of entrepreneurship among young people has recognised the winners of the Schools ...

 May 1 2016 - Qatar takes part in Quran recitation and memorisation contest in MalaysiaThe Peninsula
(MENAFN - The Peninsula) Doha: Qatar is participating in the 58th International Al Quran Recitation and Memorisation Assembly in Malaysia represented by Reciter Al Numan Imran Abdul Hamid who is ...

 May 1 2016 - Qatar's contributions to Sudan's economic stability praisedThe Peninsula
(MENAFN - The Peninsula) Khartoum: Sudanese Minister of Investment Mudesir Abdul-Ghani yesterday hailed Qatar’s contributions to achieving economic stability in Sudan. Abdul-Ghani told the ...

 May 1 2016 - Qatar- Ashghal to open two permanent lanes on Mesaieed Road 1 and divert trafficThe Peninsula
(MENAFN - The Peninsula) Doha: The Public Works Authority (Ashghal) will open two permanent lanes that are 2.5km long on Mesaieed 1 Road which is the link road between Hamad Port and the ...

 May 1 2016 - 102 Qataris gain leadership skillsThe Peninsula
(MENAFN - The Peninsula) H E Sheikha Al Mayassa bint Hamad bin Khalifa Al Thani Chairperson Board of Directors QLC and Minister of State for Defence Affairs and Vice Chair QLC Board with Qatari ...

 May 1 2016 - Qatar- Katara to train SU-Q studentsThe Peninsula
(MENAFN - The Peninsula) Dr Khalid bin Ibrahim Al Sulaiti (right) General Manager Cultural Village Foundation and Dr Ivan Ninov Executive Dean Stenden University Qatar after the signing ceremony held ...

 May 1 2016 - Qatar- HBKU Press unveils QScience Collections to boost researchThe Peninsula
(MENAFN - The Peninsula) Doha: QScience.com the online open access platform of HBKU Press is providing a new service that helps increase the impact of published articles. QScience Collections is a ...

 May 1 2016 - Qatar- Ooredoo tv includes MBC Pro Sports HD channels with Saudi Premier League coverageThe Peninsula
(MENAFN - The Peninsula) Doha: Ooredoo’s innovative new entertainment service Ooredoo tv has launched the ‘MBC Pro Sports HD’ catalogue enabling viewers to access four new channels. ...

 May 1 2016 - Qatar- Marine environment reviewedThe Peninsula
(MENAFN - The Peninsula) Doha: The Ministry of Municipality and Environment hosted a Meeting of the Steering Committee of the Marine Environmental High Risk Areas (MEHRAs) and Place of Refuge Project ...

 May 1 2016 - Qatar- Canadian journalist to speak at NU-Q graduation ceremony todayThe Peninsula
(MENAFN - The Peninsula) Renowned Canadian journalist Lyse Doucet will be the commencement speaker at its 2016 graduation ceremony. DOHA: Northwestern University in Qatar (NU-Q) will welcome ...

more...


 






Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help