(MENAFN - Muscat Daily) National Bank of Oman's (NBO) Academy of Excellence, the training and development arm of the bank, recently conducted a workshop entitled Quality Management', specially developed to instil a culture of quality into every level of the bank's operations, in a bid to improve the bank's overall efficiency.
The workshop provided participants with an in depth insight into how to analyse improvements on work processes, and map out plans for improvement. The interactive workshop was taught through a variety of teaching methods including value engineering, Kaizen, Ishikawa diagrams and Six Sigma.
Participants took real life situations from the bank to practice applying what they had learnt. Nasser al Hajri, general manager and chief human resources Officer, NBO, said: ''In almost any endeavour, Quality serves as a core value that sets the expectations for performance. For our business, the quality here is for our people, products, services, processes, technology, customers, community, shareholders, to name but a few. Strategically, NBO has placed significant focus on Quality.
The aim of this workshop was to equip employees with concepts and theories in how to enhance the quality of their work that they can easily apply in their day to day job''. One participant said: ''''The workshop content was highly relevant to my work and this programme has really helped increase my understanding of efficient ways to enhance the quality of my work.
I have already begun to apply these skills in the workplace and have seen results in the reduction of reworking projects and turn-around times.'' The bank's Academy of Excellence offers a series of technical and behavioural workshops and courses to equip its employees with the relevant knowledge and skills to ensure National Bank of Oman stays ahead of its competitors across all department