Quotes: US MENA   Enter Symbol: NewsLetter: Search: advanced

DED promotes service excellence among stakeholders through seminar series and DSES Bazaar  Join our daily free Newsletter

MENAFN Press - 24/03/2014
No. of Ratings : 0
Add to Mixx!



(MENAFN Press) The best employees in the Dubai Service Excellence Scheme (DSES) who have been consistently providing excellent service across all DED offices in Dubai, were honoured by the Corporate Quality & Management Excellence Division in the Department of Economic Development (DED) as part of its 'DSES Customer Service Week' initiative



A 'DSES Bazaar' of 22 retail outlets, supported by Grand Stores, Apparel Group, Lulu Hypermarket, Wow Caterers and Style Gallery, as well as workshops and seminars on ways to achieve service excellence were also part of the Customer Service Week activities held from the 18th to 20th of March 2014.



Mohammed Bushanain, Executive Director of Corporate Quality & Management Excellence Division in DED lauded the role of the DSES members and mystery shoppers in continuously enhancing customer experience in Dubai's retail sector and reinforcing the Dubai Service Excellence Scheme as a benchmark for service quality



"DSES remains a strong influence on shopping and tourism in Dubai as member retailers submit their service standards for comprehensive evaluation and compete to offer the best customer experience. The Mystery Shopper programme plays the most critical role in this process as the mystery shopper's reports provide the most realistic picture on customer perceptions on member retailers," said Bushanain



The 'DSES Customer Week' opened with a workshop on service excellence in which reputed speakers and DSES member organisations highlighted the best practices that help achieve customer satisfaction and loyalty.



Sunil Thawani, an author and expert in Total Quality Management and Business Excellence; Hassan Al Hazeem, Managing Director and CEO of Intercoil International; Salah Yamout, Director of Sales & Marketing at Arabian Automobiles and Hani Masgidi, Head of Group Customer Relationship Manager at AWR Holdings shared their observations on topics such as Mystery shopping and enhancing customer value in the workshop



The final day of the programmes brought together experts in diverse areas of customer service and quality management to speak at the second annual seminar on 'Culture of Service Excellence.' The speakers included Dr. Ahmad Tahlak, Chairman & President, LEVENBERT Consulting; A. Hariharan, General Manager, Precision Group; Dr Reem Obeidat, Registered Senior Consultant/Trainer for UN Agencies and International Organisations; Kavita Chakravartty, Head “ Loyalty (Club Apparel) and Asil Attar, CEO and Creative Director of Lead Associates



Shaikha Ahmad Al Bishri, Director, Business Excellence Department at DED, said the DSES Customer Service Week was a novel initiative aimed to enhance awareness on the chief drivers of customer satisfaction among all DSES stakeholders



"The knowledge shared across the workshops and seminars throughout the three-day programmes and the 'DSES Bazaar' of retailers who continue to reinforce their brands through exemplary practices will help participants learn and clear hurdles on the road to excellence in future," added Shaikha.



The brands present at the Bazaar included Giordano, Grand Stores, Adventure HQ, Dnata Travel & HRG, Levi's, Sumo Sushi and Bento, Aappa Kadai Restaurant, Vanelli's, Intercoil International, UAE Exchange Centre, Al Futtaim Panatech, The Children's Place, New Yorker, Booksplus, Sketchers, Tim Hortons, Cold Stone Creamery, Aldo Accessories, Nine West, MBT, Dune, Birkenstock and Emirates Post.



The participating outlets offered their goods at discounted prices to DED customers and employees. Besides, visitors also had the opportunity to win prizes through various raffle draws



Launched by DED in 2002, DSES aims to promote and recognise customer service standards, eventually to make shopping in Dubai a pleasure. The scheme binds all participating businesses to a common code of business ethics and customer-centric culture to be visible across staff behaviour, product value and integrity as well as customer support



The Mystery Shopper programme is aimed to provide the retailer with information on customer expectations and to enhance the employees' awareness of the importance of good customer service. The mystery shoppers visit retail outlets and submit reports on the experience they had in terms of product quality, employee performance and service quality.

For more details on the DSES Scheme please visit their website www.dses.ae or call on 04-4455833



About Department of Economic Development (DED):
The Department of Economic Development (DED) is the government body entrusted to set and drive the economic agenda of the emirate of Dubai, UAE. DED supports the structural transformation of Dubai into a diversified, innovative service-based economy that aims to improve the business environment and accelerate productivity growth. DED and its agencies develop economic plans and policies, identify and support the growth of strategic sectors, and provide services to domestic and international investors and businesses.

 


MENAFN Press




  MENA News Headlines
 Sep 30 2014 - No Haj without permit: Checkpoints net 98000Arab News
(MENAFN - Arab News) Security forces have barred 98000 people from entering Makkah because they did not have Haj permits the Interior Ministry said in a statement on Monday. The authorities did not ...

 Sep 30 2014 - Turkey tanks face IS at Syria borderArab News
(MENAFN - Arab News) MURSITPINAR Turkey: Turkey on Monday deployed tanks and armored vehicles to reinforce its border with Syria amid escalating Islamic State violence as Parliament is set to ...

 Sep 30 2014 - Price control to end pilgrim abuseArab News
(MENAFN - Arab News) The Ministry of Haj plans to fix the prices of Haj services offered by companies in an attempt to prevent the exploitation of pilgrims by unscrupulous operators.Hussein Al-Sharif ...

 Sep 30 2014 - KSA to host 1.4m Hajis from abroadArab News
(MENAFN - Arab News) More than 1.4 million foreign pilgrims are expected to perform Haj this year said Haj Minister Bandar Hajjar. 'About 1.36 million pilgrims already arrived from different ...

 Sep 30 2014 - Misconceptions about IslamArab News
(MENAFN - Arab News) This is with reference to the report 'Be modern but don't shun Islamic values: King' (Sept. 29). Everybody should read Custodian of the Two Holy Mosques King Abdullah's speech ...

 Sep 30 2014 - Toppling Assad regimeArab News
(MENAFN - Arab News) Beyond a shadow of doubt the atrocities committed by the regime of Bashar Assad paved the way for the militants belonging to the so-called Islamic State to take roots in Syria. ...

 Sep 30 2014 - South Korea's Overseas Construction Orders Grow 5.2%Qatar News Agency
(MENAFN - QNA) Overseas construction projects won by South Korean builders so far this year have risen 5.2% from a year earlier with the annual total expected to top US$70 billion, the government ...

 Sep 30 2014 - Real Estate Transactions Worth over QR831 Million Last WeekQatar News Agency
(MENAFN - QNA) Real estate transactions between September 21 and 25 for the real estate sales contracts registered at the Ministry of justice are worth QR831,613,172, the real estate registration ...

 Sep 30 2014 - HITC Honours Media for Success of Kulluna CampaignQatar News Agency
(MENAFN - QNA) The Hamad International Training Centre (HITC) honoured over 50 representatives from media, healthcare and corporate executives for their contribution towards the success of its ...

 Sep 30 2014 - Power of social mediaArab News
(MENAFN - Arab News) This is with reference to the article 'Shift in US public discourse on ME' (Sept. 29) by Jamal Doumani. It is very true that with the advent of social media things have started ...

more...


 






Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

IPO News
Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

US Markets Details

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Investment Game
Economic Calendar
Financial Glossary

My MENAFN
Portfolio Tracker

Voting

Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2000 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help