Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

DED promotes service excellence among stakeholders through seminar series and DSES Bazaar  Join our daily free Newsletter

MENAFN Press - 24/03/2014
No. of Ratings : 0
Add to Mixx!

(MENAFN Press) The best employees in the Dubai Service Excellence Scheme (DSES) who have been consistently providing excellent service across all DED offices in Dubai, were honoured by the Corporate Quality & Management Excellence Division in the Department of Economic Development (DED) as part of its 'DSES Customer Service Week' initiative

A 'DSES Bazaar' of 22 retail outlets, supported by Grand Stores, Apparel Group, Lulu Hypermarket, Wow Caterers and Style Gallery, as well as workshops and seminars on ways to achieve service excellence were also part of the Customer Service Week activities held from the 18th to 20th of March 2014.

Mohammed Bushanain, Executive Director of Corporate Quality & Management Excellence Division in DED lauded the role of the DSES members and mystery shoppers in continuously enhancing customer experience in Dubai's retail sector and reinforcing the Dubai Service Excellence Scheme as a benchmark for service quality

"DSES remains a strong influence on shopping and tourism in Dubai as member retailers submit their service standards for comprehensive evaluation and compete to offer the best customer experience. The Mystery Shopper programme plays the most critical role in this process as the mystery shopper's reports provide the most realistic picture on customer perceptions on member retailers," said Bushanain

The 'DSES Customer Week' opened with a workshop on service excellence in which reputed speakers and DSES member organisations highlighted the best practices that help achieve customer satisfaction and loyalty.

Sunil Thawani, an author and expert in Total Quality Management and Business Excellence; Hassan Al Hazeem, Managing Director and CEO of Intercoil International; Salah Yamout, Director of Sales & Marketing at Arabian Automobiles and Hani Masgidi, Head of Group Customer Relationship Manager at AWR Holdings shared their observations on topics such as Mystery shopping and enhancing customer value in the workshop

The final day of the programmes brought together experts in diverse areas of customer service and quality management to speak at the second annual seminar on 'Culture of Service Excellence.' The speakers included Dr. Ahmad Tahlak, Chaian & President, LEVENBERT Consulting; A. Hariharan, General Manager, Precision Group; Dr Reem Obeidat, Registered Senior Consultant/Trainer for UN Agencies and International Organisations; Kavita Chakravartty, Head “ Loyalty (Club Apparel) and Asil Attar, CEO and Creative Director of Lead Associates

Shaikha Ahmad Al Bishri, Director, Business Excellence Department at DED, said the DSES Customer Service Week was a novel initiative aimed to enhance awareness on the chief drivers of customer satisfaction among all DSES stakeholders

"The knowledge shared across the workshops and seminars throughout the three-day programmes and the 'DSES Bazaar' of retailers who continue to reinforce their brands through exemplary practices will help participants learn and clear hurdles on the road to excellence in future," added Shaikha.

The brands present at the Bazaar included Giordano, Grand Stores, Adventure HQ, Dnata Travel & HRG, Levi's, Sumo Sushi and Bento, Aappa Kadai Restaurant, Vanelli's, Intercoil International, UAE Exchange Centre, Al Futtaim Panatech, The Children's Place, New Yorker, Booksplus, Sketchers, Tim Hortons, Cold Stone Creamery, Aldo Accessories, Nine West, MBT, Dune, Birkenstock and Emirates Post.

The participating outlets offered their goods at discounted prices to DED customers and employees. Besides, visitors also had the opportunity to win prizes through various raffle draws

Launched by DED in 2002, DSES aims to promote and recognise customer service standards, eventually to make shopping in Dubai a pleasure. The scheme binds all participating businesses to a common code of business ethics and customer-centric culture to be visible across staff behaviour, product value and integrity as well as customer support

The Mystery Shopper programme is aimed to provide the retailer with information on customer expectations and to enhance the employees' awareness of the importance of good customer service. The mystery shoppers visit retail outlets and submit reports on the experience they had in terms of product quality, employee performance and service quality.

For more details on the DSES Scheme please visit their website www.dses.ae or call on 04-4455833

About Department of Economic Development (DED):
The Department of Economic Development (DED) is the government body entrusted to set and drive the economic agenda of the emirate of Dubai, UAE. DED supports the structural transformation of Dubai into a diversified, innovative service-based economy that aims to improve the business environment and accelerate productivity growth. DED and its agencies develop economic plans and policies, identify and support the growth of strategic sectors, and provide services to domestic and international investors and businesses.



  MENA News Headlines
 Nov 24 2015 - China home-price recovery slows in OctoberGulf Times
(MENAFN - Gulf Times) China's home-price recovery slowed in October, as a supply glut in less-prosperous cities challenges the authorities' efforts to revive the residential market with interest-rate ...

 Nov 24 2015 - Devaluation may force China to pay premium on Dim Sum debtGulf Times
(MENAFN - Gulf Times) China is set to pay more to sell sovereign bonds in Hong Kong than in the onshore market for the first time, as investors brace for the possibility of another yuan ...

 Nov 24 2015 - PetroChina, CNPC plan pipeline, refinery salesGulf Times
(MENAFN - Gulf Times) PetroChina Co and its state-owned parent are planning to sell assets before the end of the year that may include stakes in pipelines and refineries as the country's biggest oil ...

 Nov 24 2015 - Saudi Arabia ready to work with others to stabilise crude marketGulf Times
(MENAFN - Gulf Times) Saudi Arabia's cabinet said yesterday it was ready to cooperate with Opec and non-Opec countries to achieve market stability, days before Opec meets to review its year-long ...

 Nov 24 2015 - Issa Abu Issa on TAKREEM 2015 juryGulf Times
(MENAFN - Gulf Times) Prominent Qatari entrepreneur and Salam International chairman and CEO, Issa Abdul Salam Abu Issa was on the eminent panel of jury of 'TAKREEM 2015.' Established in 2010, ...

 Nov 24 2015 - Joyalukkas raises AED500mn to 'refinance and reduce borrowing costs'Gulf Times
(MENAFN - Gulf TimesDubai-headquartered leading jewellery retail chain Joyalukkas has raised a total amount of AED500mn through multiple banking arrangements. Part of this is a $80mn term loan with a ...

 Nov 24 2015 - Qatar Airways named the Best Mideast Airline serving ChinaGulf Times
(MENAFN - Gulf Times) Qatar Airways has been named the Best Middle East Airline serving China, at the 2015 Business Traveller China Awards, picking up the award for the fourth consecutive year."To be ...

 Nov 24 2015 - Qatar banks' loan-deposit ratio hits 115% in October QCB targets 100%Gulf Times
(MENAFN - Gulf Times) Qatar's banking sector witnessed loan-deposit ratio increase to 115% in October against 112% in the previous month; even as the Qatar Central Bank is aiming to limit the ratio ...

 Nov 24 2015 - Qatar brokers reconciliation deal between Libyan tribesGulf Times
(MENAFN - Gulf Times) The Libyan tribes of the Tuareg and Tebu yesterday signed a comprehensive reconciliation agreement under the auspices of HH the Emir Sheikh Tamim bin Hamad al-Thani to put an ...

 Nov 24 2015 - Suicide vest found on Paris street: Did Belgian suspect Abdeslam get cold feetAsia Times
(MENAFN - Asia Times) Salah Abdeslam In Washington the US State Departmentissued a global alert on Monday for Americans planning to travel following the deadly militant attacks in France and ...




Click to Apply


Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  

Middle East North Africa - Financial Network

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices


Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks

Saudi Arabia 

Economic Calendar
Financial Glossary

Financial Calculators

RSS Feeds [XML]

Corporate Monitor


Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters

© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help