(MENAFN- Khaleej Times) The Dubai Taxi Corporation (DTC) at the Roads and Transport Authority (RTA) has clinched the Public Transport Customer Care Excellence Award in the 8th Middle East Customer Care Awards in recognition for its spectacular regional and international efforts in promoting customer services
In an event recently held by the Middle East Excellence Awards Institute at Burj Al Arab, Prince Fahad bin Mishary bin Abdulaziz Al Saud, Director-General of Media & Awareness, Saudi Red Crescent Authority, felicitated the winners of the awards in the presence of Prince Abdulla bin Faisal, Director-General of International Affairs, and a number of senior government executives and business leaders as well as representatives of regional and international media
On this occasion, Mansour Rahma Al Falasi, acting CEO of the Dubai Taxi Corporation, congratulated all DTC employees and cabbies on winning this coveted accolade, saying: "Clinching this award has saddled DTC with yet more responsibilities in continuing its excellence drive, playing an important role in strengthening its standing in the taxi sector. The award will also help in promoting the sustainable economic development by uplifting the technical and operational efficiency, corporate performance and customer care, which contributes positively in raising the quality of services and thereby raising customers and community satisfaction.
"This award reflects the top management's attention to improve the performance, business procedures, and the quality of services to the public and customers. It also comes as part of the DTC's ambitions to realise its vision of 'Pioneers in Passenger Transport Services', besides highlighting DTC's excellent performance. T award also proves the validity of the corporation's approach in applying comprehensive quality and excellence standards in providing best services to various customer segments, which enabled the DTC to carve out a niche for itself among the world's best entities," Al Falasi said
"DTC is keen to improve and upgrade all services to the highest levels as it will have positive bearing on the community. This would contribute to improving the services rendered to broad spectrums of community segments due to the vital importance of the taxi sector, and the critical role it plays in promoting tourism in the emirate and enhancing the reputation of the emirate as a leading economic, business and service hub in the region," he added
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