Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Silah CEO Speaks on "Best Practices in Outsourcing in the GCC" in the 8th Annual MEAwards in Dubai  Join our daily free Newsletter

MENAFN Press - 19/01/2014
No. of Ratings : 0
Add to Mixx!



Ricardo Langwieder-GörnerCEOSilah
(MENAFN Press) Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, has recently participated at the 8th Middle East Government and Business Customer Care Excellence Awards organised by the Middle East Excellence Awards Institute in Dubai



Silah's participation focused on a speaking opportunity at the event which focused on "Best Practices in Outsourcing Customer Service in the GCC region." As a company that has consistently emphasised on implementing globally recognised best practices through all its verticals and functions Silah CEO, Ricardo Langwieder-Grner spoke in detail about the practices implemented by Silah as well as his earlier experiences in Europe and the rest of the world



Speaking on the subject Ricardo said, "The outsourcing industry in the Gulf region is still at its nascent stage with many opportunities and challenges that need to be explored and overcome not just by one organisation, but collectively as an industry. To attain or even aspire for excellence in Customer Care in business as well as government organisations, it is most important that organisations first realise the implications of implementing best practices in day-to-day functioning. Once an organistion has successfully imbibed these practices in its cultural fabric, it will be one step closer in becoming a trusted partner for its target audiences."




The Middle East Excellence Awards Institute, for the past 20 years, has been focusing on the merits of excellence and honouring the best practices, outstanding and excellent contribution of leaders and organizations for their commitment in the pursuit of leadership, excellence, innovation, in Government and Business sectors and who have made significant difference to the growth and development of regional and global economy



Ricardo added, "It gives me great pleasure to be a key speaker at this most prestigious event and for being given this platform to share my experiences of the industry. Silah has always tried to make Best Practices an integral part of its operations thereby aiming to achieve Silah's vision for international growth and leadership position in the region."



Silah Gulf (Silah), is a premium, multi-award winning customer service solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain's eGovernment Authority and has operations in Bahrain, Kuwait and the UAE


About Silah
Silah Gulf (Silah), is a premium, multi-award winning customer service solutions provider, headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain's eGovernment Authority and has operations in Bahrain, Kuwait and the UAE. Silah Gulf integrates Customer Service Operations, Consultancy, Academy and Technology platforms to deliver immediate results and create exceptional customer experiences for their clients.Working as a strategic partner with clients to transforming their customer service operations and taking them to the next level, Silah Gulf is passionate about their people and take pride in what they do. Their ability to attract the best talent, coupled with a rich history of success and innovation across different industries including Telecom, Financial Services, Travel and Tourism, Retail and Government is what differentiates Silah Gulf in their industry.

 


MENAFN Press




  MENA News Headlines
 Jul 28 2016 - Syrian Pres. offers amnesty to those who lay down armsKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) AMMAN, July 28 (KUNA) -- Syrian President granted amnesty for those who lay down their weapons and turn themselves in to the authorities, said a news source ...

 Jul 28 2016 - France to form forces to protect citizensKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) PARIS, July 28 (KUNA) -- French President Francois Hollande confirmed that a National Guard would be formed from existing reserve forces to better protect ...

 Jul 28 2016 - EU calls for pause in fighting in AleppoKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) BRUSSELS, July 28 (KUNA) -- The EU called Thursday for an immediate "humanitarian pause" in fighting in Aleppo in Syria to ensure medical evacuations and the ...

 Jul 28 2016 - PKK kills 2 Turkish policemen in Hakkari southeast regionKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) ISTANBUL, July 28, (KUNA) -- Two Turkish policemen were killed and 15 others were injured after a car bomb exploded in the southeast province of Hakkari, said a ...

 Jul 28 2016 - Syrian Pres. offers amnesty to those who lay down armsKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) AMMAN, July 28 (KUNA) -- Syrian President granted amnesty for those who lay down their weapons and turn themselves in to the authorities, said a news source ...

 Jul 28 2016 - Kuwait- KSE ends Thursday trading with mix boardsKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) KUWAIT, July 28 (KUNA) -- The trading at Kuwait Stock Exchange (KSE) ended Thursday with the benchmark going down by 1.17 points, hitting 5,460.73 points. The ...

 Jul 28 2016 - Kuwait- KRCS launches food project for refugees in LebanonKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) BEIRUT, July 28 (KUNA) -- Kuwait Red Crescent Society (KRCS), in cooperation with the Lebanese Red Cross, launched Thursday the 13th campaign to provide food for ...

 Jul 28 2016 - Kuwait- Al-Ghanim receives Acting chief of Audit Bureau, U.S. envoyKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) KUWAIT, July 28 (KUNA) -- National Assembly Speaker Marzouq Al-Ghanim received, in his office Thursday, Acting chief of the Audit Bureau Adel Al-Sarawi. The ...

 Jul 28 2016 - France to form forces to protect citizensKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) PARIS, July 28 (KUNA) -- French President Francois Hollande confirmed that a National Guard would be formed from existing reserve forces to better protect ...

 Jul 28 2016 - Sadafco solar power system sees the lightMENAFN
(MENAFN) Sadafco has given the go-ahead for its new photovoltaic-diesel hybrid system that delivers up to 40% of its Riyadh Regional Distribution Centre's daytime energy requirements.Saudia Dairy and ...

more...


 





Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help