Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Silah CEO Speaks on "Best Practices in Outsourcing in the GCC" in the 8th Annual MEAwards in Dubai  Join our daily free Newsletter

MENAFN Press - 19/01/2014
No. of Ratings : 0
Add to Mixx!

Ricardo Langwieder-GörnerCEOSilah
(MENAFN Press) Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, has recently participated at the 8th Middle East Government and Business Customer Care Excellence Awards organised by the Middle East Excellence Awards Institute in Dubai

Silah's participation focused on a speaking opportunity at the event which focused on "Best Practices in Outsourcing Customer Service in the GCC region." As a company that has consistently emphasised on implementing globally recognised best practices through all its verticals and functions Silah CEO, Ricardo Langwieder-Grner spoke in detail about the practices implemented by Silah as well as his earlier experiences in Europe and the rest of the world

Speaking on the subject Ricardo said, "The outsourcing industry in the Gulf region is still at its nascent stage with many opportunities and challenges that need to be explored and overcome not just by one organisation, but collectively as an industry. To attain or even aspire for excellence in Customer Care in business as well as government organisations, it is most important that organisations first realise the implications of implementing best practices in day-to-day functioning. Once an organistion has successfully imbibed these practices in its cultural fabric, it will be one step closer in becoming a trusted partner for its target audiences."

The Middle East Excellence Awards Institute, for the past 20 years, has been focusing on the merits of excellence and honouring the best practices, outstanding and excellent contribution of leaders and organizations for their commitment in the pursuit of leadership, excellence, innovation, in Government and Business sectors and who have made significant difference to the growth and development of regional and global economy

Ricardo added, "It gives me great pleasure to be a key speaker at this most prestigious event and for being given this platform to share my experiences of the industry. Silah has always tried to make Best Practices an integral part of its operations thereby aiming to achieve Silah's vision for international growth and leadership position in the region."

Silah Gulf (Silah), is a premium, multi-award winning customer service solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain's eGovernment Authority and has operations in Bahrain, Kuwait and the UAE

About Silah
Silah Gulf (Silah), is a premium, multi-award winning customer service solutions provider, headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain's eGovernment Authority and has operations in Bahrain, Kuwait and the UAE. Silah Gulf integrates Customer Service Operations, Consultancy, Academy and Technology platforms to deliver immediate results and create exceptional customer experiences for their clients.Working as a strategic partner with clients to transforming their customer service operations and taking them to the next level, Silah Gulf is passionate about their people and take pride in what they do. Their ability to attract the best talent, coupled with a rich history of success and innovation across different industries including Telecom, Financial Services, Travel and Tourism, Retail and Government is what differentiates Silah Gulf in their industry.



  MENA News Headlines
 Nov 30 2015 - Emeriti financial institutes witness compact liquidityMENAFN
(MENAFN) Overall bank liquidity, which includes reserve requirements and highly-rated government and public sector debt, plunged from USD77 billion at the end of April-June timeframe to USD76.2 ...

 Nov 30 2015 - Pakistan projects 10 percent surge in exports to UAEMENAFN
(MENAFN) Pakistan is aiming at a 10 percent increase in exports to the UAE, which has touched USD3 billion in its last fiscal year 2014-15.The y-o-y joint trade capacity has climbed 11 percent to ...

 Nov 30 2015 - Egypt's capital hotels log profits in spite of crisisMENAFN
(MENAFN) The lack of tourists to Egypt is not projected to impact the Egyptian hotel market in Cairo since firms are filling in the profit gaps the tourists left, as the latest reports showed.The ...

 Nov 30 2015 - UAE gross credit increases 7.3 percentMENAFN
(MENAFN) The UAE gross credit increased 7.3 percent in the July-September quarter, and 7 percent on year-on year basis.Accordingly, reasons that helped UAE gross credit growth were, retail (10 ...

 Nov 30 2015 - Qatar's health sector growth makes a successful economyMENAFN
(MENAFN) The growth and development in Qatar's health sector has been a huge success to its economy.Moreover; the nation invested a lot in healthcare and planned to be a local healthcare ...

 Nov 30 2015 - Iraqi oil exports surge more than 300k bpd in NovMENAFN
(MENAFN) Iraq's southern oil exports have jumped more than 300,000 bpd so far in November, bringing shipments from OPEC's second-largest producer back towards a monthly record.The climb, after bad ...

 Nov 30 2015 - Oman records 13.9 percent fall in inflation over Q2MENAFN
(MENAFN) Oman's inflation of the producer price index (PPI) dropped by 13.9 percent over the three months to June period compared to the same quarter last year, based on recent reports.Additionally, ...

 Nov 30 2015 - Hollande Ban welcome world leaders to UN Climate ConferenceKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) By John Keating PARIS Nov 30 (KUNA) -- French President Francois Hollande and UN Secretary-General Ban Ki-Moon early Monday began welcoming over 150 world ...

 Nov 30 2015 - Kuwait- His Highness the Amir receives Dr. Al Omair for oath takingKuwait News Agency (KUNA)
(MENAFN - Kuwait News Agency (KUNA)) KUWAIT Nov 30 (KUNA) -- His Highness the Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah received at Bayan Palace on Monday with attendance of His Highness the Crown ...

 Nov 30 2015 - KSA's Alinma, Jeddah Co, join forces with USD2.2b fundMENAFN
(MENAFN) Saudi Arabia's Alinma Investment and Jeddah Economic Company have closed an agreement to initiate an USD2.2 billion fund, according to the latest data.The fund, to be named the Alinma Jeddah ...




Click to Apply


Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  

Middle East North Africa - Financial Network

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices


Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks

Saudi Arabia 

Economic Calendar
Financial Glossary

Financial Calculators

RSS Feeds [XML]

Corporate Monitor


Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters

© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help