Quotes: MENA   Enter Symbol: NewsLetter: Search: advanced

Emirates NBD's ITM seen to be a game-changing innovation  Join our daily free Newsletter

MENAFN - Khaleej Times - 18/12/2013
No. of Ratings : 0
Add to Mixx!



(MENAFN - Khaleej Times) The Dubai-based lender - one of the leading financial institutions in the region - has worked with ATM, a leading global ATM manufacturer and service provider, in developing the ITM - the first of its kind in the Middle East and Africa region.

Suvo Sarkar, general manager of Retail Banking at Emirates NBD, is confident that the bank's new service will appeal to its customers, given the convenience, one-on-one personal interaction and the potential time that can be saved using the ITM.

"The response [to the ITM] is excellent. But more importantly, customers are already pleased with it," he told Khaleej Times in an interview during the ITM's launch.

"We're already seeing adoption by customers" adoption in technology in this market has always been very good."

Emirates NBD's first ITM is located at its branch at The Dubai Mall. Its most unique feature is a personalised face-to-face interaction with a live teller, as if it were in an actual branch but without the usual queues and waiting time. Customers can enquire about their accounts, cards and loans, using the real time-video connection.

Clients will be able to use the ITM to encash cheques and withdraw cash of up to Dh60,000, as well as depositing up to 30 cheques at a time. It is also fraud-proof as it comes with a customer verification feature.

With concerns and questions being addressed in real time, the service is expected to provide greater satisfaction and an enhanced ATM experience. More ITMs are due next year, Sarkar said, but this will depend on its first phase and "once we smoothen out any issues".

"We are very keen to see how customers react to it," he said. "Based on its success with customers [with this first ITM], well roll it out across other branches."


Both Emirates NBD and NCR did a lot of research into the development of the ITM; one of the top findings was that customers that are tech-oriented "are happy not to talk to a person [face-to-face] and are fairly comfortable using this machine".

Adding to this, Sarkar said that the ITM would mostly appeal to the younger set of customers, particularly those in the 25-45 age group. "It's very easy to use," he said. "You can do pretty much the bulk of what you can do at the normal bank counters."

Sarkar said that it is possible - "we are hoping" - that the next phase of the ITM would allow customers to open new accounts with it. Such a feature - and any other innovation that may come up - would further rev up customer experience and convenience, and will further cement Emirates NBD's commitment to its world-class banking service.

"I hope customers like it," he said. "We're also trying to kind of experiment to find out whether they are happy to move out of physical tellers and into a more interactive way of banking."

And familiarising oneself won't be a problem, he pointed out, as Emirates NBD will have service ambassadors at the branch to help customers out with the ITM. The bank will also send out communications to all its clients regarding the new machine.

Asked on new technological offerings, Sarkar revealed that the coming week will see Emirates NBD launch a "very unique product" in its mobile banking service, "a first in the region and probably one of the first in the world".

Sarkar declined to give further details, but he did offer this: "It will be a very unique savings account that comes only on a mobile phone" it will help Emirates NBD stay ahead of the game."

 


Khaleej Times




  MENA News Headlines
 Jul 30 2016 - Slip Ring Market Share, Technology and Key Players Analysis in a Research ReportMENAFN Press
(MENAFN Press) Slip Ring Market Share, Technology and Key Players Analysis in a Research Report ReportsWeb added report on "Global Slip Ring Industry 2016 Market Research Report'', the report ...

 Jul 30 2016 - Elite Pediatrician in Quebec, Rami Baz, MD, is to be Published in The Leading Physicians of the WorldMENAFN Press
(MENAFN Press) Saint-Charles-Borromée, Québec The International Association of HealthCare Professionals is pleased to welcome Rami Baz, MD, Pediatrician, to their prestigious ...

 Jul 30 2016 - GES Adds On To More Innovative Services to Its Event Services PortfolioMENAFN Press
(MENAFN Press) (July 29, 2016) GES, a prominent global Event Management Company shared about its forthcoming new-fangled services that will enhance the quality of event experienced by its clients. ...

 Jul 30 2016 - Villa for sale in Egypt or Apartment for sale in CairoMENAFN Press
(MENAFN Press) google_ad_client = "pub-7060895361757846"; /* MPR 200x200, created 7/14/10 */ google_ad_slot = "9848691929"; google_ad_width = 200; google_ad_height = 200; Cairo Egypt ...

 Jul 30 2016 - Respected Dermatologist, Ellen Burov, MD, FAAD, will Have her Outstanding Achievements Featured in The Leading Physicians of the WorldMENAFN Press
(MENAFN Press) Respected Dermatologist, Ellen Burov, MD, FAAD, will Have her Outstanding Achievements Featured in The Leading Physicians of the World Posted by admin on July 30, 2016 New York ...

 Jul 30 2016 - Jordan's public debt drops to USD35.35bnMENAFN
(MENAFN) Jordan's public debt amounted up to USD35.35bn in May this year, comprising 92.6 percent of its GDP estimated by the Finance Ministry at USD38.19bn.On the other hand, the debt of the ...

 Jul 30 2016 - Saudi's Vision 2030 to enhance digital economyMENAFN
(MENAFN) Saudi Arabia embarked on National Transformation Program 2020 and Vision 2030, to foster a digital culture and shifting more to digital economy.With a digital economy, more jobs can be made ...

 Jul 30 2016 - Dubai's Nakheel profit grows by USD402.9mnMENAFN
(MENAFN) Dubai developer Nakheel posted flat second-quarter profit increase, which reached USD402.98mn in Q2.Moreover, the firm's profit for the first six months of this year was USD0.80bn, up from ...

 Jul 30 2016 - Wisconsin Mesothelioma Victims Center Now Offers a Diagnosed Person in Wisconsin a Free Service Designed to Ensure They Are Working Directly with The Nation's Best Lawyers For Better CompensationMENAFN Press
(MENAFN Press) Wisconsin Mesothelioma Victims Center Now Offers a Diagnosed Person in Wisconsin a Free Service Designed to Ensure They Are Working Directly with The Nation's Best Lawyers For Better ...

 Jul 30 2016 - 360Heros Announces Rebrand, Unveils New Name and Company DirectionMENAFN Press
(MENAFN Press) 360Heros Announces Rebrand, Unveils New Name and Company Direction 360Heros Inc, a company specializing in 360 video technology, has announced a rebrand. A new company name, ...

more...


 





Google

 
 

Middle East North Africa - Financial Network

MENAFN News Market Data Countries Tools Section  
 

Middle East North Africa - Financial Network
Arabic MENAFN

Main News
News By Industry
News By Country

Islamic Finance News
Private Equity News

How-To Guides
Technology Section

Travel Section

Search News

Market Indices
Quotes & Charts

Global Indices
Arab Indices

Commodoties

Oil & Energy

Currencies Cross Rates
Currencies Updates
Currency Converter

USA Stocks
Arab Stocks
 

Algeria 
Bahrain 
Egypt 
Iraq
Jordan 
Kuwait 
Lebanon
Morocco 
Oman 
Palestine
Qatar 
Saudi Arabia 
Syria
Tunisia 
UAE 
Yemen

Weather
Economic Calendar
Financial Glossary


Financial Calculators

RSS Feeds [XML]

Corporate Monitor

Events

Real Estate
Submit Your Property

Arab Research
Buy a Research

Press Releases
Submit your PR

Join Newsletters


 
© 2014 menafn.com All Rights Reserved.  Terms of Service | Privacy Policy | Contact Us | Advertise | About MENAFN | Career Opportunities | Feedback | Help