(MENAFN- Muscat Daily) HSBC Bank Oman recently launched a series of innovative training workshops for staff across the Sultanate entitled, ‘Creating an Exceptional Customer Experience'. The initiative revolves around two-day workshops run by a regional learning team designed to train employees on how to deliver outstanding customer service in all aspects of HSBC's banking opportunities.
Ali al Abri, general manager and country head of HR at HSBC Bank Oman said, ''Surveys reveal that 80 per cent of companies believe they deliver superior customer service, yet only eight per cent of their customers agree. We want to be the organisation that believes and succeeds in creating an exceptional experience by making customers our number one priority in everything we do to fulfil our vision of becoming the leading bank in Oman.''
He added, ''These invaluable workshops guide our staff through the techniques and attitudes necessary to provide high levels of satisfaction in customer service and act as a reminder that every member of the HSBC Bank Oman team plays a pivotal role, and not just the employees that work directly with customers every day. The responses from participants have been very positive so far and demonstrate the success of these workshops as learnings are immediately being applied to work the next day.''
By the end of the year, all customer facing employees in retail banking and wealth management will have attended the ‘Creating an Exceptional Customer Experience' workshops to learn the necessary attitudes to deliver an outstanding service such as being friendly, natural, polite, professional, understanding, flexible and committed. Other skills include practicing HSBC's values of dependability, being open to different perspectives and treating people fairly, and building connections by caring about individuals and the communi
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