(MENAFN - Arab News) The government is determined to ensure all government employees provide quality public services for citizens, expatriates and pilgrims, said Makkah Gov. Prince Khaled Al-Faisal here recently.
"In this age of Custodian of the Two Holy Mosques King Abdullah, we do not accept anything but excellence, high quality and perfection," Prince Khaled said while inaugurating a forum on excellence in e-governance organized by the Makkah Municipality's public administration department for information technology. Local and international experts participated in the forum.
"The launch of the forum is a new step on the road to service excellence. With the completion of the Grand Mosque expansion, the King Abdullah Urban Construction Project, the mass transportation project, and the development of the holy sites, Makkah will become a smart city," the prince said.
He said there was a need to offer better services for the growing number of Umrah pilgrims. "Residents of Makkah and Jeddah should be prepared and trained to serve pilgrims as guides of excellent quality from the time they arrive until they depart," he said.
The prince said the Ministry of Haj has been moving in the right direction by offering training programs for firms dealing with Haj and Umrah pilgrims. "If the ministry continues in this direction, we will have a high level of services for pilgrims," he said.
He said the Haj ministry has been using the most advanced technology in its bid to upgrade its services. The Ministry of Foreign Affairs has also introduced digitized services for pilgrims.
The prince also launched a website with geographical information on Makkah and a health services smart card system for government workers.
Ibrahim Abdullah, deputy mayor for information technology at the municipality and secretary of the supervising committee of the forum, said the forum seeks to provide state-of-the-art solutions for government's e-services projects.