(MENAFN- Khaleej Times) The department was working on average six million transactions per annum, but the smart technology will boost its capacity to around 18 million transactions.
A study on the expected growth of the smart services offered by Dubai Customs showed that the number of smart transactions is expected to grow by more than 20 per cent monthly during the next few months.
Last year, Dubai Customs recorded 6.3 million transactions and it is expected to touch 6.8 million this year, the department's top officials said at a news conference on Monday.
The smart services of Dubai Customs are becoming widely accepted by the customers, according to an official, adding that a successful government is one that is readily accessible to the people and does not burden the user. "An advanced government with a futuristic outlook works 24/7 and 365 days a year. Smart government does not sleep," he added.
New customers are relying on mobile devices to obtain customs services and achieve the best possible results in their businesses and investments. The smart services help users save time, effort, and costs, and yield much higher revenues.
"The success of Dubai Customs in offering real smart services for customers through a comprehensive development process resulted in making Dubai Customs the first 100 per cent smart government department. Accordingly, the department managed to attract customers who, after examining the services, ensured that such services added value to their businesses. Costs are cut down due to saved time and effort, as the response time has been reduced by 71 per cent - from seven hours to only two - a fact which marks an outstanding achievement in the improvement of performance and the delivery of the best services to customers," Ahmed Mahboub Musabih, executive director of Customer Management Division at Dubai Customs, said.
Musabih added: "After achieving success in the launch of smart services, Dubai Customs is now working to carry out the second phase of the development plan. This phase aims to attract customers to use smart services through displaying the great advantages that they can enjoy. Gitex 2013 is a good opportunity for showcasing the advantages of becoming the first 100 per cent smart government department."
The smart services offered by Dubai Customs are highly flexible. They can be accessed via main global explorers with the highest level of efficiency. Customers can obtain these services without any difficulties and are therefore encouraged to take advantage of these services to add value to their businesses. They can also save costs by 20-50 per cent based on the nature of services they request.
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