(MENAFN - Muscat Daily) The Telecommunication Regulatory Authority (TRA) on Sunday issued a series of guidelines to ensure that telecom service providers properly serve customer needs in Oman.
According to the release, the Tariff Transparency Guidelines will also require telecommunication firms to take into account customers with specific needs, the disclosure of promotional competition terms and conditions, and 'not giving the public any information or false expectations about the probability of winning a competition or a prize'. The guidelines also enable the beneficiaries to compare their billed usage against the published prices and the services provided.
The guidelines also point out the importance of clarifying minimum call charges, peak times, discount schemes, on-net and off-net calls, extra minutes and credit, subscription plans of calls, minutes or data volume and validity period for credit and all the restrictions and conditions which are applicable to the service offered.
In addition, customers have to be notified before their subscription is renewed in order to give them the opportunity to cancel or amend the service, details of which must also be provided. Services given on a free trial basis must remain as such, with no costs or charges to the customer.
Service providers can increase their tariffs only after giving a 30 work day notice period, subject to the authority's approval.
Any breach of the guidelines will be investigated by TRA and a decision will be made to determine the violation and the extent of damage to the customer and market, said the release.
Before issuing these guidelines, a draft was put up for public consultation as per the usual regulatory procedures for issuing regulatory documents by the authority.