(MENAFN- Muscat Daily) National Bank of Oman (NBO) is part of a network of six prominent Omani companies who will all be taking part in Oman Customer Care Week. From October 6 to 10, the bank will organise a range of activities and initiatives all designed to raise awareness of its commitment to customer care for both internal and external stakeholders.
The third annual Oman Customer Care Week will see NBO partner with Nawras, Muscat Electricity Distribution Company (MEDC), National Hospitality Institute (NHI), the Authority for Electricity Regulation (AER) and Radisson Blu Hotel – Oman in sharing experiences, best practice and emerging initiatives within the area of customer service. The aim of the Week, and its associated initiatives, is to encourage all parties to ‘think service' across their activities.
Salaam al Shaksy, chief executive officer, NBO, said, ''One of our core values is the provision of excellent customer service. We encourage all our staff and senior management to place this at the heart of all that they do, creating a culture from which NBO champions customer care in Oman. This is not an isolated goal. We firmly believe that by constantly challenging what we can achieve for customers and seeking to deliver on these goals, the bank will see positive benefits, not just for customers, but for all our stakeholders.'' As part of the bank's own activities within Oman Customer Care Week, Shaksy, along with other members of the senior management team, will be serving customers at the bank's headquarters' branch.
He and his team will be working in a number of roles, from greeting customers to serving them as tellers.
In addition, throughout the week, NBO's Customer Care team will be delivering a range of seminars to staff including training sessions on various aspects of service quality for teams of senior regional and branch managers
Shaksy said, ''It is important that our customers and staff see that the bank's senior team takes service quality very seriously. Leadership in this area must come from the senior team if we are to create a culture whose very structure is a focus on constantly improving the customer experience. In addition, we will be using Oman Customer Care Week to highlight one of our other core values which is a commitment to support our staff in their professional development.
Our ability to support customer needs and our responsibility to develop our people go hand in hand as part of our commitment to be the bank of choice in Oman.''
The NBO's Human Resources Group recently won the prestigious Asian HR Leadership Awards 2013 for the successful establishment of NBO's Academy of Excellence and the creation of an all-inclusive talent management strategy with a focus of retaining and developing top talent across the ba
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